Last Updated on July 28, 2025
Say you want to perform operations like creating paychecks and payroll tables to manage your business smoothly, out of nowhere, you might find QuickBooks not loading, which can be annoying. This issue may prevent you from working or providing input on your tables. The primary issue that can halt QuickBooks from loading is the presence of corrupted Internet files and cache in your web browser. This blog has covered all the essential aspects that contribute to this problem, which can hamper your workflow. Additionally, to resolve your issues, we have compiled troubleshooting methods that will help you easily overcome your problem.
If you need assistance when encountering this error, our experts are available to provide a complimentary consultation at +1(855)-738-0359.
Why is QuickBooks Online Not Loading? Understanding the Possible Reasons
You might find QuickBooks not loading on Mac or Windows, or that it closes automatically. Now there are several reasons why you might be facing this. Some of them are:
- Suppose your internet files, such as cache, history, and cookies, are stored in your browser’s memory. This can affect its performance, which may prevent QuickBooks from loading the license data after cloning.
- When the company file’s name is holding any special characters, you might experience this error in your QB workstation.
- If there are two consecutive dollar signs ($) on any particular page, it may be one reason why some pages are unable to load the data.
- You are logged in to your QuickBooks account in more than one tab in your browser.
- Third-party cookies can also prevent your browser from running the QB app, resulting in this error.
- If there is any corrupted, damaged, or missing QBWUSER.INI file, it can also cause this issue to occur.
- An improper QuickBooks installation can also prevent it from loading the files.
- If your system’s hard drive is damaged, it can also cause this error.
- When your QBDT app is not updated to the latest version, or the Windows OS is not on the newest update.
- You don’t have complete admin access, which can cause QuickBooks not to load correctly
These are the reasons why your QuickBooks app can’t load properly, which ultimately results in this error.
QuickBooks Not Loading: 8 Different Ways to Resolve It
Now that you understand the reasons why is QuickBooks not loading, we will take you through various troubleshooting methods to resolve it. Alright then, continue reading.
Solution 1: Clear Cookies and Cache from Your Browser
The first necessary step in troubleshooting this error is to clear the browsing cache and third-party cookies in your browser. Clearing out third-party cookies will remove all unnecessary data and cache added to your browser while accessing websites.
However, if QuickBooks could not load the license data after clone or simply fails to load, move to the next step.
Solution 2: Delete Additional Characters from the Company Names
If you have added special characters to your company file name, they should be removed to avoid this error. The allowed characters for saving the name are as follows: [A-Z, a-z, 0-9, -, @, &, _, +, !, #, ., ‘, ~, (), ?, ;] To change the name, access QuickBooks Online and tap the Gear logo in the Settings tab, then choose Account Settings. Later, select the company files and choose the Edit option from the Company Name. Then, delete the unwanted characters from the name and save the changes.
If you notice QuickBooks Online not loading in Chrome, look for continuous dollar signs and remove them.
Solution 3: Delete Continuous Dollar Signs From the List
Verify the transaction data from the company files, and if you notice two repetitive dollar signs, then remove one dollar sign from the list by editing the name of the company file and reloading the company file.
Yet, if you see QuickBooks not loading company file, you should check and make sure that third-party cookies are enabled in your browser.
Solution 4: Enable Third-Party Cookies for Your Browser
If the third-party cookies are blocked in your browser, it can prevent QB Online tasks from performing operations. Enabling third-party cookies in your web browser can help resolve this issue.
If QuickBooks could not load the license data or the company file, try the next step.
Solution 5: Use the QuickBooks Install Diagnostic Tool
The first step is to download and install the QB Tool Hub to utilize the Install Diagnostic tool. QB Tool Hub offers multiple features that enable users to resolve issues and errors, providing a hassle-free experience.
- Now, open the Tool Hub and under the Installation Issues tab in the QBTH, click on the QuickBooks Install Diagnostic Tool.
- Let the tool open and run the repair to repair damaged components on the computer.
In case QuickBooks continues to face a problem when loading, you should rename the QBWUSER.INI file.
Solution 6: Rename QBWUSER.INI File
Renaming the QBWUSER.INI file can fix this issue. Follow the steps below to do so:
- Locate the folder where the QBWUSER.ini file is present and access it.
- Go to the path: “Users[Your user name]\AppData\Local\Intuit\QuickBooks [year]”, right-click on the QBWUSER.ini file to rename it.
- Include the .old extension in the file name to rename it to QBWUSER.ini.old, and then save it to apply the changes.
If this doesn’t address the problem, move to the next step.
Solution 7: Stop Your Company File from Opening in QuickBooks Desktop
To stop your company file from opening automatically, follow the steps given below:
- Select All Programs under the Start menu, and choose QuickBooks from the list.
- Hold the Ctrl key and right-click on the QB icon, then select “Run as administrator.”
- Wait for the No Company file open screen.
- Release the Ctrl key and choose the company file.
- Open the file, and the process will complete.
Is QuickBooks online not loading in Chrome or other browsers? Reach out to an expert. However, if your problem is with the desktop application, run a quick fix on the program.
Solution 8: Use the Quick Fix my Program
The Quick Fix my Program is one of the features available in the QB Tool Hub. Therefore, the first step is to download the QuickBooks Tool Hub, install it, and then run it.
- Now, open the Tool Hub and under the Program Problems tab, select the Quick Fix My Program option to resolve the issue you are encountering.
Restart QuickBooks and resume your operations.
Quickview Table for QuickBooks Not Loading
Tabulated below is a summary of the blog that provides a concise overview of QuickBooks not loading.
| Description | QuickBooks not loading is a common error that users face, where you might find that your app crashes when you run it, or its screen freezes. |
| Causes | Stored cache and cookies in your browser, the company file’s name holding special characters, two consecutive dollar signs, or any page, using QBO with the same account in two different tabs, and a corrupted or damaged QBWUSER.ini file. Additionally, improper installation, damaged hard drive sectors, an outdated QBO workstation, and not having admin rights. |
| How to fix the QuickBooks not loading error? | Clear the browser cache and cookies, remove any additional characters from the name to resolve the error, remove repetition of the dollar sign from transaction reports, include the .old extension in the QBWUSER file, download and install the QuickBooks Tool Hub, and use the Quick Fix my Program and Install Diagnostic Tool. |
| Tools used | Quick Fix my Program, QuickBooks Install Diagnostic Tool. |
Conclusion
In this blog, we have discussed many scenarios where you can encounter the QuickBooks not loading problem. Subsequently, we have also discussed the reasons behind this issue and the troubleshooting methods that can be used to prevent and resolve the problem. If you still require assistance with this error, please don’t hesitate to contact our experts. Dial +1(855)-738-0359!
Frequently Asked Questions (FAQs)
The following are the signs that a QuickBooks won’t load error appears on the screen.
1. The QB Desktop version keeps freezing.
2. The Windows OS version starts running slowly, and operations are interrupted or begin to lag.
3. Your system will start to hang constantly.
4. Company files cannot be opened in QuickBooks.
5. Import files cannot be processed, and transactions are not running correctly.
When you face this error, there are specific troubleshooting methods that you can perform to make your QuickBooks work again.
1. Rename and add the .old extension to QBWUSER.ini files.
2. Try running the ‘Quick Fix My Program’ in the QB Tool Hub.
3. Use the Install Diagnostic Tool to fix the error.
4. Try updating both the QuickBooks and the Windows OS.
5. Enable the third-party cookies for the browser to enable QB operations
When repairing QB for the ‘QuickBooks not loading’ error, ensure you follow the steps mentioned below.
1. Select the ‘Ignore’ option when the error message appears.
2. Restart the system.
3. Troubleshoot it with the methods given in this blog if it’s not fixed.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.