Your bank or financial institution often has additional security requirements that might prevent you from connecting it to QuickBooks. This is what happens when you see QuickBooks error 185 on your screen. Although you might have entered your credentials, you run into an error because there is an additional security layer involved.
However, do not despair. Let us see how to address this situation.
All the Potential Reasons That Can Lead to Error Code 185
Here are some potential reasons that can lead to QuickBooks error 185 when connecting your bank account:
- The network connection is poor or unstable, or there was a network timeout.
- Windows firewall or internet security settings restrict you from establishing the connection.
- Your bank or financial institution has another layer of security.
Expert-Recommended Methods to Resolve QuickBooks Error 185
Now that you have an understanding of QuickBooks error 185, let us show you how to troubleshoot it.
1. Security Questions
Often, for additional security, your bank asks you to answer a security question. Answer the security question, and you might see another one in case your bank or financial institution has multiple security questions enabled.
However, if you don’t see a security question, your browser could have a pop-up blocker installed—disable that or try opening QuickBooks in another browser.
2. One-Time Password
If your bank or financial institution sends a one-time password (OTP) whenever you log into a new device, enter the OTP. You might receive it as a message, call, etc. This should help you resolve the error code 185.
3. Update Your Bank Logins
If you have updated your bank credentials, you will need to update them in QuickBooks as well. Here is how you can update your bank info:
- In QuickBooks, open Transactions followed by Bank transactions.
- Choose Edit, and then click on the blue tile for the corresponding bank account
- Tap on Edit sign-in info.
- Now, enter the information in different fields.
Note: Make sure to type in the same login information that you would need to log into your bank account.
- Finally, tap on Connect.
If this doesn’t help, move to the next.
4. Check Your Bank Server
The bank server might be down, under maintenance, or facing issues. Therefore, open your bank website and see if it is working. If you continue to face a problem, contact your bank.
Conclusion
In this blog, we discussed different reasons why you can’t connect your bank account to QBO and get QuickBooks error 185. Moreover, we saw what you can do to resolve it.
However, if you continue to face the same challenge, speak to a QuickBooks expert. They are available at +1(855)-738-0359, anytime, around the clock.
Frequently Asked Questions
Error code 185 in QuickBooks Online arises when you are connecting your bank account to QBO. This could be because there is additional security information that you might need to enter, for instance, answer a security question question, or provide a One Time Password sent to your device.
To resolve QuickBooks error 185 when connecting your bank account to QB, here’s what you can do:
1. Provide Additional Security Information: There might be additional security information that your bank requires your to enter for higher security.
2. Check Your Bank Server: Open your bank’s financial website and check if the server is down or under maintenance.
3. Update the Login Info in QuickBooks: If you have changed your bank’s login information, update it in QuickBooks.
4. Disable Pop-Up Blocker or Try Another Browser: If there is a pop-up blocker installed in your browser, disable it or try another browser.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.