When working in QBDT, you are sometimes interrupted by a pop-up mentioning QuickBooks error 1355. An issue with the QB Desktop server or network connectivity can give way to this problem. The error occurs more often when multiple users work on the same company file simultaneously.
In this blog, we will take a detailed approach to understanding the error code 1355, learn its reasons, and figure out how to troubleshoot it.
Self-troubleshooting error code 1355 can often prove tricky or time-consuming. Therefore, we recommend you connect with a QB expert. They are available 24/7 at +1(855)-738-0359!
Why Does Error Code 1355 in QuickBooks Occur?
Before we begin discussing the solutions for the error code 1355 you are facing, let’s first understand the causes for this error.
1. Network Issue
Error code 1355 can appear on your screen when there is an issue with the Internet connection. This happens due to a lack of a stable and strong network connection between the client (workstation) and the server. The server computer and the workstation need to be connected to the same network. You might experience network issues more often when connecting the system to the server.
2. Incorrect File Permission
Incorrect file permissions for QB can prevent its access to company files, especially in multi-user environments. Without access to the files, you won’t be able to do tasks or create payroll for the company’s files.
3. Firewall and Antivirus
QuickBooks needs firewall permissions to open company files over the network. This is why the Firewall settings play a huge role. The problem may arise when QuickBooks firewall ports are incorrectly configured and block the application. This interrupts QB Desktop from connecting to the internet.
Expert-Recommended Ways to Tackle QuickBooks Error 1355
To resolve QuickBooks error 1355, first, verify your network connection. Next, you should check the QB configuration. Let us see how to troubleshoot it in a step-by-step approach.
1. Verify Network Connectivity and Internet Speed
Ensure the network is stable and has a good upload and download speed to work on. The central network should have internet access, and all systems should be connected to the same network. Next, launch QB Desktop as an administrator.
2. Run QB with Admin Permissions
Try running QuickBooks as an administrator to resolve potential permission issues. Here is how you can run your QB as an administrator.
- Right-click on the QuickBooks Desktop icon.
- Next, tap on the Run as Administrator option.
After you have launched QB Desktop as an admin, you should be able to access the files and resume your accounting operations.
Moreover, you need to check and make sure that you have logged into Windows with an admin user or a user account that has the necessary permissions to access the QB folder.
3. Update QB Desktop Application
Please check that you are using the updated version of QB Desktop. Here’s a step-by-step guide for doing so.
- Open the QuickBooks Desktop.
- Under the Help tab, choose Update QuickBooks Desktop.
- Click on Update Now > Get Updates.
- Close and re-open the QuickBooks Desktop.
Try resuming your operations and check if the QuickBooks error 1355 that you were facing earlier is resolved.
4. Restart Your Computer
Rebooting your system can also fix problems and glitches while working in QuickBooks.
Here are the simple steps to reboot your system.
- Close all the tabs you are working on.
- Click on the Start menu.
- Under the Power button tab, select Restart.
5. Access the QuickBooks Tool Hub
The QuickBooks Tool Hub can fix and diagnose common issues and problems. Here’s how to download QuickBooks Tool Hub.
- Close QB windows, if they are open.
- Download the latest version of the QB Tool Hub to your computer.
- After the download completes, open the QuickBooksToolHub.exe file to run it.
- You’ll see on-screen steps; proceed accordingly and ensure you accept all the terms and conditions.
After the installation, you’ll see the Tool Hub Desktop icon on the screen. Double-click on the icon to run it. Utilize the tools available in the Tool Hub to address this problem.
Conclusion
In this blog, we learned about the occurrence of this error and the significant aspects that cause it. We also discussed various solutions for QuickBooks error 1355. This should resolve the issue and help you resume your operations without a problem. If you still face this problem, speaking to a QB professional available 24*7 is advised. Dial +1(855)-738-0359.
Frequently Asked Questions
If you get a pop-up mentioning error 1355 while working on QuickBooks, there are several possible causes for it. For instance, your network connection might be weak or unstable. Moreover, QuickBooks Desktop might lack permissions to the company file or the folder that stores it. Firewall and Antivirus settings might also block QB from accessing the company file.
QuickBooks error 1355 arises due to the folder or file permission, incorrect antivirus or firewall settings, file location, or a corrupted file. Error 1355 often indicates issues with the QuickBooks file itself or the way the application is trying to access it.
There are multiple ways to fix error 1355 in QuickBooks Desktop:
1. Verify Network Connectivity and Internet: Check the stability of your network connection and ensure it is strong.
2. Check the QuickBooks Permissions: Verify the QB file/folder permissions and run QuickBooks as an administrator.
3. Update QuickBooks Desktop: Keep your QB Desktop updated to the latest release.
4. Restart Your System: Reboot your system to resolve temporary issues.
5. Utilize the QuickBooks Tool Hub: Utilize the various tools in the QB Tool Hub to troubleshoot the error.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.