Suppose you are unable to log in to QuickBooks Online via your supported browsers, such as Microsoft Edge, Apple Safari, or Google Chrome. In that case, you can run into QuickBooks unsupported browser errors. When you face this error in your QB Online, the following message may appear on your screen:
| “Unsupported Browser, We have detected that you are using an unsupported web browser.” |
| Error: It looks like you’ve got an old version of Internet Explorer” |
If the said message is shown on your screen, then it is necessary to resolve this error in order to access your QuickBooks Online account. This error makes you unable to access or log in to your account; therefore, you must follow the detailed instructions to solve the Unsupported Browser Error in QB with the help of this article.
Understanding the Causes of Unsupported Browser Problems in QuickBooks
There may be various causes for the QuickBooks unsupported browser error that prevent you from accessing your account. Additionally, expired security certificates, wrong internet settings, and cache or temporary files can trigger this error in QB Online. The following are some common reasons that may lead to this error:
- Wrong Internet Settings: Some privacy and regular settings may restrict you from connecting to QuickBooks Online with the server.
- Cache or Temporary Files: Sometimes, temporary data files stored in QuickBooks Online may cause issues between the software and the browser.
Ways to Resolve the QuickBooks Unsupported Browser Error
Always ensure that you have the latest and most compatible version of the browser to prevent the QuickBooks unsupported browser error. However, if you still encounter this issue despite using an updated browser, follow the provided troubleshooting methods to resolve it.
Solution 1. Reset QuickBooks Online Data
To reset the QuickBooks Online software data, follow the steps given below:
- Head to the QuickBooks Online
- Then, click the File tab
- Now, choose Clear Cache/Refresh
- Navigate to the Help tab and click Reset App Data
- Finally, restart the QuickBooks Online data
Solution 2. Set Intuit as a Trusted Site
To set Inuit as a trusted website on your primary website, follow the given steps:
Google Chrome
Follow the steps below if you want to add Intuit as a trusted website in Google Chrome:
- Open Settings through Customize and control Google Chrome
- Head to Privacy and Security and open the Third-Party cookies section
- Select “Add” located next to ‘allowed to use third-party cookies’
- Lastly, add intuit.com, then save
Safari
Follow the steps mentioned below to add Intuit as a trusted website in the Safari browser by Apple:
- Start Safari and open Intuit.com
- Click on Bookmarks and then Add Bookmark
- Choose “Add this page to” from the dropdown
- Then, Click on ‘Favorites’
- Finally, select Add to save the bookmark
Microsoft Edge
Follow the steps given below to add Intuit as a trusted website in Microsoft Edge:
- Open Settings in the Microsoft Edge browser
- Head to the Cookies and Site Permissions section
- Choose the option to Manage and delete cookies and site data
- Now open ‘Add’ in the Allow section
- Select Add to save after entering intuit.com
Solution 3. Clear Cache/Temporary Files
Sometimes, temporary and cache files may restrict or interrupt some functions of your browser. In that case, you need to clear these files by following the steps given below:
Google Chrome
Follow these steps to remove cache and cookies for QB Online from Google Chrome:
- Open Settings and go to the Privacy and Security section
- Click on Cookies and other site data
- Next, select See all cookies and site data
- Enter “Intuit” in the search bar
- Tap on Remove all shown or the Trash Can icon
- Finally, restart Google Chrome
Mozilla Firefox
Follow these steps to clear QuickBooks cache on Mozilla Firefox:
- Open Mozilla Firefox and go to Settings
- Then, select Privacy and Security
- Then, head to the Manage Data section in Cookies and Site Data
- Enter ‘Intuit’ in the search bar
- After that, press Enter to find Intuit cookies
- Tap on Remove All Shown, then Save Changes
- Lastly, restart Mozilla Firefox
Safari
Follow the below-mentioned procedure to clear QuickBooks Online cache on Apple’s Safari:
- Firstly, go to Safari and locate Preferences
- Head to the Privacy section and click on Manage Website Data
- Open the search bar and enter Intuit to find cookies
- Then, click on Remove All, followed by Remove Now
- Finally, tap on Done and restart the Safari browser
With the help of the given steps, you can delete the temporary files, caches, and cookies to prevent any interruption to your primary browser.
Conclusion
The QuickBooks unsupported browser error may occur if you attempt to access it via an old version of the browser. Refer to the process to solve such errors or know what may have caused that issue. Additionally, keep the latest version of the browser updated on your system to access QuickBooks Online efficiently.
Further, if you face any technical difficulties when trying to resolve the QuickBooks unsupported browser error, you can seek professional assistance. Dial +1(855)-738-0359 to get professional help from QB experts; we provide an effective and hassle-free solution regarding this issue.
Frequently Asked Questions
The following is a list of the most compatible browsers with QuickBooks Online:
1. Google Chrome version 78 and higher
2. Mozilla Firefox version 76 and higher
3. MS Edge version 79 and higher
4. Apple’s Safari version 12 and higher
5. Opera version 68 and higher
6. Samsung version 10 and higher
Various causes may lead to the unsupported browser error in QuickBooks Online, including incorrect firewall settings, incorrect sign-outs, outdated cache or temporary files, and saved credentials. Therefore, cache data may interrupt the login process, and firewall settings can prevent QB Online from connecting with the server.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.