Last Updated on November 17, 2025
In cases where you cannot log in to your account or have forgotten your login credentials, you might reach a dead end and be unable to resume your operations. If that happens, you can recover QuickBooks account to overcome this problem.
This problem arises in both the QBDT and the QB online versions. Recovering your account and transactional reports becomes easy with this blog. It covers all the essential factors to consider during the recovery process, and in a detailed way, walks you through the procedure to recover your Intuit QuickBooks account if you are unable to sign in to either the Desktop or online versions.
If you need help logging into your QBDT or QBO, do not hesitate to contact our experts at +1(855)-738-0359.
When Might You Need to Recover QuickBooks Account?
There are multiple scenarios in which you might need to recover QuickBooks account on your system.
- If you are not able to log in to your QuickBooks account.
- If you have forgotten your user ID or password, you should recover your account.
- When you don’t have access to your email ID or phone number.
- When you need admin access and can’t get it, recovering the account may help.
Now, let’s move ahead and understand the steps that will help you in the recovery process.
Detailed Steps to Help You Recover QuickBooks Account
To help you recover your QuickBooks account, we will walk you through detailed steps, including what to do when you forget your user ID and password, modify your login details, or recover your account.
1. Forget User ID and Password
In cases when you forgot your user ID and password, follow the steps below to help you recover your account.
- Go to the sign-in page.
- Here, choose the “Forget User ID and Password” option.
- Now, enter your email ID or contact number to receive the link or security code from Intuit.
- Tap on Continue.
- Now, follow the on-screen instructions to receive the security code via email.
- Check if you have received an OTP from Intuit on your phone to sign up with the new password.
2. Modify the Login Details
To change the User ID, Email, and the Password, here are the steps that you should follow:
a. From QuickBooks Online
- Sign in to the QB Online account.
- Click on the profile icon next to the settings tab.
- Choose the option Manage Your Account.
- Now, the Intuit account manager windows will appear.
- Choose the Sign in and security section.
- Tap on the Email ID, User ID, and Password section.
- Apply the changes you want.
- Save the changes you made.
b. From Online Accountant
- Log in to Intuit Manager or your QuickBooks account with your accurate credentials.
- Tap on the sign-in and security option.
- Tap on the Email ID, User ID, and Password section.
- Edit the changes that you want in the required sections.
- Now, save the changes you made.
c. From Intuit Account Manager
- Sign in to Intuit Account Manager.
- Utilize the sign-in info of your QuickBooks account.
- Tap on the sign-in and security option.
- Update the Email ID, User ID, and Password fields.
- Edit the changes that you want in the required sections.
- Hit Save.
Now, let’s move forward to the next section to help you recover your User ID and password.
3. Recover User ID and Password
If you wish to recover your user ID and password, these steps will help you do it efficiently:
- Go to the QuickBooks sign-in page.
- Opt for signing differently.
- Log in to your account.
- Submit the email change request.
- Create a new password for the original ID.
- Now, you can recover your mail ID and password.
Let’s now move to the section on what to do if you can’t get messages on your phone or email.
4. Send Request to Account Protection Team
In scenarios where your email address and phone number are not working correctly, you can send a request to the account protection team to recover your account. Steps below will help you do it:
- Some required documents include a scanned copy of your ID, passport, or other government-issued ID.
- In the form page, fill out all the fields with your information, and upload your ID and other documents to verify your identity.
- You have to wait a while to receive an email from no-response@intuit.com with a link to recover your account ID and password.
- Once your request is approved, you can easily change or reset your account password.
5. Reset User ID
When you forget your user ID, here are the steps to reset your User ID easily for both Intuit Payroll for accountants online and QuickBooks Online Payroll:
Intuit Payroll for Accountant Online
- Tap the “Forget User ID” or “I can’t access my account” option.
- Enter your phone number or your email ID.
- You’ll receive a recovery email once you have entered your email address.
- Click the link in the email to reset your ID.
Enter a new user ID for your account as per your choice.
QuickBooks Online Payroll
- Select “I forgot my user ID and Password.“
- Enter the mobile number and the email address where Intuit will send the reset code.
- Next, you will receive a recovery email.
- Reset the password with the given link.
Let’s now move on in the blog and review the points you should remember when resetting your QuickBooks password.
Things to Keep in Mind When You Reset QuickBooks Password
If you wish to recover your QuickBooks account and reset your password, here are some key points to keep in mind to help you authenticate ownership of your QB account. Meet the following requirements as mentioned below:
- Full Name of the Registered User.
- The 15 Digit QB license number.
- Your phone number, which is connected to the QuickBooks account.
- The email address that is registered with the QuickBooks account.
- Registered Business location’s ZIP code.
You can also sign in to your QuickBooks account to verify the details you entered when resetting your password. Now, go through the section below to understand what the points are that you should remember when you are creating a new QB password.
Key Aspects to Remember When Creating a QuickBooks Password
Listed below are the points you should remember when preparing your QuickBooks password without facing any errors, which are as follows:
- Keep the Num Lock key off.
- Also, keep the Caps Lock key turned off.
- Verify if the keyboard keys are working correctly before you recover the QuickBooks account.
- Ensure you are using the latest version of QuickBooks, as older versions allow you to keep the password field blank.
- Use the login details for QuickBooks admin accounts.
The above pointers should be kept in mind when creating a QB password.
Conclusion
If you forget your QB account password or email ID, this blog will help you recover your login credentials. Moreover, we will also go through the things that you should keep in mind when resetting the QB password. Furthermore, this blog explains which special characters and letters you should use to create a strong password easily without facing any errors. If you still need help recovering your QuickBooks account password, feel free to contact our experts at +1(855)-738-0359.
Frequently Asked Questions (FAQs)
When you want to recover the inactive account for your QuickBooks Online account, here are the steps to follow:
1. In your QuickBooks account, choose the Chart of Accounts section.
2. Tap on the gear icon.
3. Now, go to the options menu.
4. Select the ‘Include inactive’ section.
5. Locate the inactive account from the list.
6. Tap on the inactive accounts to change their status to active.
7. Then click on the OK button to apply the changes you made.
When there is a deleted account in QuickBooks and you wish to recover it, here are the steps you are required to follow:
1. Click the settings option in the top-right corner of the screen.
2. Choose the Chart of Accounts section.
3. Select the box next to the inactive option.
4. In the list, you can locate the name of the account marked as deleted.
5. Untick the inactive box, then tap Save to apply the changes.
Suppose you want to reset your QuickBooks password but don’t have access to the registered email address. In that case, you can use other options, such as answering security questions or using the phone number for user authentication, to reset the password.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.