Save and Close Button Missing in QuickBooks? Follow These Simple Solutions

Last Updated on November 14, 2025

These days, application errors are very common, and one such error is display errors in QB. One example of such an error includes the save and close button missing in QuickBooks. The primary causes of this error are accumulated data, such as cookies and cache, in your web browser or misconfigured display settings. However, this issue can be fixed by using the Quick Fix my Program tool or clearing the unnecessary cache and cookies. This blog is an explanatory guide that will help you understand the causes of this error and the troubleshooting methods you can use to address it.

When your save and close buttons are missing, don’t worry, our experts are here to help. Don’t wait a second, call us at +1(855)-738-0359.

Potential Culprits for the Save and Close Button Missing in QuickBooks

If you find the save and close button is missing in QuickBooks, you risk losing the work progress. Multiple reasons can lead to this, such as:

• Your system may not cop with the system’s minimum requirements.
• When you are unable to load full-screen mode.
• If there are damaged cookies and cache files in your web browser.
• In the view preferences tab, some unadjusted settings may be causing the ‘save and close button missing’ error.
• The display settings in your QuickBooks Desktop are incorrect or incompatible.

The reasons mentioned above are the reasons the save and close button is missing in QuickBooks. Let’s move on in the blog and learn about troubleshooting methods.

Methods to Fix the Save and Close Button Missing in QuickBooks Desktop

Once you understand the reasons for this error in your system, let’s focus on the troubleshooting steps to bring it back.

Solution 1: Maximize the QuickBooks Desktop

When you can’t find the Save and Close button on the screen, try maximizing the window and verifying that the display settings are correct. Follow the steps to do so:

• Move to the top-right corner of the window.
• Here, tap on the square icon to maximize the screen.
• If the screen is already maximized, then reopen the application.

Now, check whether you can access the Save and Close button; if not, try the following method.

Note: Struggling with QuickBooks Won’t Open? This startup issue often occurs due to damaged files. Use QuickBooks Tool Hub, rename QBWUSER.ini, and restart to restore access.

Solution 2: Verify if You’re Editing a Transaction

Try this solution and verify if you are editing the template/form or creating a new one.

• Verify the Title bar window.
• If you notice the Edit [Transaction Type] option, you are editing a template.
• After the changes are made, hit Save and exit the window.
• Go to the File tab.
• Then select New or press Ctrl+N to create a new transaction.
• Here, the new entries will show the complete range of save options.

If the error persists, follow the next method.

Solution 3: Utilize the Quick Fix my Program Tool

This issue can occur due to problems with your QuickBooks Desktop. Try to fix this issue by using the Quick Fix my Program.

• Get the latest version of QuickBooks Tool Hub.
• Now, run the tool hub.
• Go to the Program Problem section.
• Tap Quick Fix my Program in the menu.

This tool will take some time to run and fix the program-related issue if that is the reason.

Solution 4: Use the QuickBooks Install Diagnostic Tool

If the save and close button is missing in QuickBooks, try using the QB Install Diagnostic Tool.

• Download the latest version of QuickBooks Tool Hub.
• Now, run the QB Tool Hub.
• Head over to the Installation Issues section.
• Choose the QuickBooks Install Diagnostic Tool option.

This tool will take 15-20 minutes to run and fix the issue you are facing in your system.

Solution 5: Modify the Display Settings

If your system has misconfigured or incorrect display settings, follow the steps below to modify them.

• Exit the QB Desktop application if running.
• Go to the Start menu.
• In the search bar, look for QuickBooks.
• Select Open File Location after you right-click the application.
• Locate the QuickBooks.exe file.
• Choose the Properties option after right-clicking on it.
• Now, select the Compatibility tab.
• Here, check the Disable display scaling on high DPI settings box.

Review the changes made, then save the new Display settings to see if the issue persists.

Solution 6: Use the Verify and Rebuild Tool

When your company file is experiencing issues, this can be the reason behind your QuickBooks Save and Close Button Missing. Try verifying and rebuilding the company file to fix this issue.

• Go to the File tab.
• Choose Utilities from the drop-down menu.
• Choose the Verify Data option and press OK.
• Now, to rebuild the data, go to the File menu.
• Then, choose the Utilities menu.
• Select the Rebuild Data option.
• Tap on OK.

This will help you tackle the issue if it is related to the company file issues.

Note: Need to Verify and Rebuild Company File in QuickBooks Desktop? This process fixes data damage, improves performance, and restores accuracy by scanning and repairing corrupted company file components.

Troubleshooting Methods for the Save and Close Button Missing in QuickBooks Online

Now, let’s understand the methods you can perform if the save and close button is missing in QBO.

Solution 1: Delete the Cache and Cookies

If you are using a web browser and the save and close buttons missing, try clearing the cache and cookies to fix the issue.

A. Google Chrome:

• Access the Chrome application.
• Now, tap on the three dots in the right corner.
• Choose the Delete browsing data option or press Ctrl + Shift + Del on the keyboard.
• Tap on the Cancel button if a message pops up to delete all browsing data.
• Then, go to the third-party cookies section.
• Here, click See all site data and permissions, then search for Intuit.
• Lastly, tap on the Remove All button.

B. Microsoft Edge:

• Run the Microsoft Edge browser on your system.
• Then go to the Settings and More option or press Alt + F on the keyboard.
• Head to the Privacy, search, and services tab.
• Choose the Cookies option.
• Now, tap on the See all cookies and site data section.
• In the search bar, look for Intuit and hit Enter.
• Click on the Remove all shown.
• Tap on the Clear section to delete the data.

C. Safari:

• On your macOS device, go to the Safari browser.

• Tap on the Preferences menu.
• Go to the Privacy section.
• Now, click on the Manage Website Data option.
• Search Intuit in the search box and hit Enter.
• Click on the Remove All option.

D. Opera:

• Run the Opera browser.
• Click on the three dots in the right corner.
• Then, tap on the Privacy and Security option.
• Hit the Third-party cookies.
• Now, click on the See all site data and permissions section.
• In the search bar, look for Intuit.
• Tap the bin icon, then tap Delete.

These steps will help you delete cookies and cache in your different browser versions.

Solution 2: Access the QuickBooks Online in a Private Window

To resolve the issue of the QuickBooks Save and Close Button Missing, try to access QuickBooks online in a private window:

• Google Chrome: Ctrl + Shift + N
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + N

These steps will help you avoid the save and close button missing issue in your QuickBooks Online.

Conclusion

This blog was a helpful guide when you encounter a missing save and close button in QuickBooks. We have elaborated the potential causes behind this error in your system. Moreover, we have explained the troubleshooting methods for both the online and desktop versions of QuickBooks in your system. If you need any help with the company file, don’t hesitate to contact our experts at +1(855)-738-0359.

Frequently Asked Questions (FAQs)

Kate Churchill

Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.