QuickBooks Error 5502: Can’t Sync or Connect to the Server

QuickBooks error 5502 implies that the application cannot connect to the servers online. Consequently, QuickBooks will not be able to use online services. With the error code, you can receive a message on your screen like these below:

When this happens, the running programs might freeze or crash, and the computer might run sluggishly or stop responding. This is why it is imperative to resolve it.

In this blog, we will explore the reasons for the sync error code 5502 and show you salient ways to troubleshoot it. Alright then, let us begin!

Why Do You Run into Error Code 5502 in QuickBooks Desktop?

Firstly, we need to understand the reasons why you come across QuickBooks error 5502. It could be because:

• The folder where you store the company file or the path to it is corrupt
• Your QuickBooks Desktop or sync manager doesn’t have the latest updates.
• The .ND and .TLG files are damaged.
• Some essential QuickBooks processes stop responding
• The Database Server Manager is not running on the computer hosting the company file.
• The QuickBooks program or installation files are corrupt.

Now that you have an idea of what might give way to sync errors, let us see how to troubleshoot it.

Expert-Recommended Ways to Troubleshoot QuickBooks Error 502

To resolve QuickBooks error 5502, we need to troubleshoot various aspects involved in the process. This would mean updating the QuickBooks application, relocating the company file, and renaming the .ND and .TLG files, and more.

Let us guide you through these one by one.

1. Update QuickBooks Desktop

First, update your QuickBooks Desktop to the latest release. Outdated components can become an obstacle in syncing data to servers online. This is why it is important to update your desktop application once in a while.

Once done, move to the next step.

2. Add .OLD to the End of the .ND File’s Name

The .ND Files store configuration data and play a crucial role in accessing a company file in a multi-user environment. If the file is damaged, you can run into a QuickBooks error 5502.

However, that can be easily addressed; all you need to do is rename the .nd file to change its extension. This will direct QuickBooks to create a fresh copy of the file.

• Firstly, open the folder that stores the company file.
• Usually, this is the path for it: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
• Now, look for the files with .ND and .TLG extensions, but with the same name as that of your company file.
• Right-click on them one by one, add .old to the end of the name, and hit Enter to save the changes.

The name should now become in the format, company_file.qbw.nd.old and company_file.qbw.tlg.old
Now, restart your QuickBooks application, open the company file, and resume the operations.

3. Move the Company File to a New Folder

If you face QuickBooks error 5502 yet again, check if the issue originates from the location of your company file. To test that, you need to move the company file to a new folder and try opening it from there.

• Close all QuickBooks processes and navigate to where the company file is.
• Right-click on your company file and choose Copy.
• Now, go to the Desktop and create a new folder there.
• Open the new folder, right-click on the empty space, and choose Paste.
• Now, launch QuickBooks Desktop in the No Company Window. (To do so, press and hold the Ctrl key while double-clicking the QuickBooks icon to launch the application.)
• Next, choose Open or restore an existing company, followed by Open a company file.
• Select Next, browse to the location where you just pasted the company file, select the company file, and open it from there.

Finally, check if you can resume your operations without a problem.

4. Run QuickBooks Database Server Manager on the Host Computer

For one to work on the company file in multi-user mode, QuickBooks Database Server Manager needs to be running on the host computer. You can launch the QuickBooks Database Server Manager from the Tool Hub or directly from the Start menu.

• Open QuickBooks Tool Hub on your host computer.
• Navigate to Network Issues and click on QuickBooks Database Server Manager.
• When the QuickBooks Database Server Manager appears, check if you see your company file folder.
• If you don’t, tap on Add Folder and browse and select your company file folder.
• Finally, select Scan when you are ready.

Now, you can access your company file over the network.

5. Troubleshoot the Sync Manager

The reason for QuickBooks error 5502 can also be a problematic sync manager. Let us show you how to fix that.

• Open Intuit Sync Manager.
• Note which companies you see on your screen.
• Select them one by one, tap on the Sync Enabled drop-down menu, and choose Disable.
• Do this for all the companies.
• Now, open the Help menu and choose Clear Sync Settings under the Manage Data Sync section.
• When asked for a confirmation, select OK.
• Close QuickBooks Desktop.
• Right-click the sync manager from the system tray on the right side of the Taskbar, and choose Exit.
• Now, navigate to C drive > Users > Local > Intuit > Sync Manager > App Data.
• Right-click the sync manager file and add .old to its name at the end.

Check if the error you faced earlier is resolved.

6. Clean Install QuickBooks Desktop

If the sync error continues to arise, clean install QuickBooks Desktop application. This is to get rid of the malicious files and start afresh.

Conclusion

This was all on why you face QuickBooks error 5502 when syncing data to servers. Moreover, we also discussed recommended ways to fix the error. However, if you continue to struggle with the problem, you must speak to a QuickBooks expert. You can dial +1(855)-738-0359 to connect with them!

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Kate Churchill

Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.