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5 Tested Solutions to Fix QuickBooks Error 1328 [Resolved]

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QuickBooks is efficient accounting software, with its new updates regularly including additions for its users to streamline their efficiency and productivity. However, the users often face QuickBooks error 1328 while updating or installing/uninstalling the QB software. Even while repairing the QuickBooks, the error message comes up on the screen and reads, “Error updating file C:\ Config.Msi\ PT62C7.tmp”. More on the issue is discussed in the blog below. 

While troubleshooting the QuickBooks error 1328, the user must not make guesswork on the technical configurations as any unwarranted change within the program could lead to colossal damage to your company file. If you need to ask any questions during the troubleshooting procedure, call the Asquare Cloud Hosting Helpline Number to get immediate answers

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What are the Causes of the QuickBooks Update Error 1328?

Before we fixate the troubleshooting methods to counter the error 1328 while applying the patch to a file, let’s find out what are its root causes.

  1. There is some corruption within the QB installation folder.
  2. The old temporary files in the config.msi folder are stopping the installation of the updates.
  3. The latest QB update does not support the user’s Windows OS version.

What are the Troubleshooting Tips to Rectify the QuickBooks Error 1328?

Below are mentioned the solutions to fix the QuickBooks error message 1328 on your computer quickly. Follow them step-by-step.

QuickBooks Error message 1328

Solution- 1: Run the QB Install Diagnostic Tool from QuickBooks Tool Hub

Installation issues usually occur due to a corrupted file within the root installation folder in QuickBooks. Running the QuickBooks install diagnostic tool will identify the problem on the system and fix it in no time. However, it is required for the user to have the QuickBooks tool hub on their computer. If you don’t, download it from the Intuit website and install it before trying out the given steps.

  1. Close QuickBooks and go to the QuickBooks tool hub.
  2. Under the Installation Issues, click on QuickBooks Install Diagnostic Tool.
  3. The tool can take up to 20 minutes to complete the scan and fix the problem. Do not close it before it repairs the installation issues.
  4. At last, restart the system to check if the error is gone or not.

Solution- 2: Run the Clean Install Tool After Uninstalling QuickBooks

It is recommended to clean install the QuickBooks as it refreshes all the installation files and fixes the errors on the first attempt too. Follow the steps below to do it.

  1. Close QuickBooks and go to the Control Panel.
  2. Click on Programs and Features or Uninstall a Program.

Programs and Features to clean install the QuickBooks Error Code 1328

  1. Under the list of programs, look for the QuickBooks application and right-click on it.
  2. Click on Uninstall / Change and select Remove.
  3. Choose Next on the Installation window and follow all the steps to uninstall the QuickBooks successfully.
  4. Go to the QuickBooks Tool Hub and select the Installation Issues tab from the left pane.
  5. Select the Clean Install option and wait for the process to complete.
  6. Re-install QuickBooks by double-clicking on the QuickBooks application file (.exe).
  7. Accept the terms and follow the steps in the installation wizard.
  8. After installing QuickBooks, register it by entering your product or license number.

Solution- 3: Run the Windows Repair Utility on QuickBooks

If the problem is not solved with the QuickBooks Tool Hub, then it means tool hub cannot locate the damaged file or component. It is possible that the Windows repair tool could help in eliminating the error. Follow the steps below to run the utility.

  1. Exit from QuickBooks and press the Windows Key + R to open the Run window.
  2. Enter the phrase “Control Panel” and press the Enter key.

press the Windows Key + R to open the Run window

  1. After the Control Panel opens, click on the Programs and Features and select Uninstall or Change a Program.

Uninstall QuickBooks Desktop

  1. Look for your QuickBooks software and click on it.
  2. Select the Uninstall / Change button above.
  3. Choose Repair on the installation wizard and select Next.
  4. Wait for the process to complete and try to update QuickBooks again to check if the issue is fixed.

Solution- 4: Change the Name of Config.msi Folder to Fix QB Error 1328

Old configuration files often interfere with the QuickBooks installation if not removed entirely. Follow the steps mentioned below to rename the config.msi folder and resolve the issue.

  1. Go to Windows Explorer and open the C: Drive.
  2. Select the Organize button click on Folder and search options.
  3. Click on the View tab and uncheck the box against Hide-protected operating system files.

Hide protected operating system files

  1. At the same time, put a checkmark on the box against Show hidden field, folders, and drives.
  2. Click on Apply and select OK to exit from the window.
  3. Click on the search bar and type Config.msi.
  4. Press Enter and right-click on the file.
  5. Click on the Rename option and write .old after its name.
  6. Press Enter to save the changes.

Solution- 5: Update the Windows OS to the Latest Release

It might be possible that the latest release of QuickBooks does not support the older version of your Windows OS and hence, showing problems in the installation process. Check if there are any new updates available and download them by following the given steps.

  1. Click on the Start button and select Settings.
  2. Go to the Update & Security tab and select the Windows Update button.
  3. Click on the Check for Windows updates button and download all the available updates instantly.

At the end of our informative blog on the issue of QuickBooks error 1328, we hope that the information written above is relevant to the searches of our readers and provide instant solutions to their problems. However, if none of the troubleshooting methods work out, feel free to contact us at Asquare Cloud Hosting Helpline Number +1.855.738.0359 and get immediate technical assistance on the line anytime.

Author Details
Oriana Zabell, a professional cloud engineer, has over three years of experience in desktop, online QuickBooks support andtroubleshooting. She is currently working as a cloud hosting consultant with Asquare Cloud Hosting. She loves to read andwrite about the latest technologies such as cloud computing, AI, DaaS, small businesses, manufacturing. When not writing,she is either reading novels or is indulged in a debate with movie fanatics.

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