Did you end up with QuickBooks error PS038 while updating or processing paychecks in QB? Well, it might be possible if you are using an older version of QuickBooks. It may also occur when you try to install the recent updates of payroll tax tables in the QB Desktop. However, the issue was resolved with the launch of the QBDB28 version. But, many users continue to get the same error code once again. It might be due to a different reason. That being said, let’s move ahead and understand more about the QB error PS038.
Why did I end up with a PS038 error while running payroll? Get in touch with our experts and get the answers to all such queries. Dial our Asquare Cloud Hosting Helpline Number. Our team is available 24X7 for your assistance.
At times, while trying to send paychecks online, update QuickBooks Payroll or Payroll tax tabes, you might end up with QuickBooks error PS038 as paychecks were stuck as “Online to send“. This doesn’t allow the payroll to process, and thus, you need to fix it at the earliest. Else, you won’t be able to send employees payroll data. One of the primary reasons is an inactive payroll subscription. There are other reasons as well that promote QuickBooks Error code PS038. We have covered all of them in the next section.
Several reasons may bring forth the Intuit QB error PS038. To resolve the issue, you need to understand the possible causes. Here, we have mentioned some of the major reasons that promote the error while updating QuickBooks.
No doubt, QuickBooks payroll Error PS038 restricts you from updating the payroll. Apart from this, it also affects other payroll activities like payroll tax calculation and paycheck creation in some of the other ways as listed below:
Before you try to rectify the payroll error PS038, there are some crucial factors that you must take into account for hassle-free troubleshooting.
We understand that your work is being hampered due to the QuickBooks Desktop Error PS038. Before you proceed, there are certain points that you must take into consideration to fix the error efficiently:
As discussed, you may end up with the error PS038 in the QuickBooks desktop while working on the payroll or updating it. However, different reasons prompt the error. Thus, you need different resolutions depending on it. In the next section, we have listed some of the detailed troubleshooting methods that will help you resolve the error.
You might have got stuck with the QuickBooks Error message code PS038 while trying to run payroll or downloading the payroll updates. Here, we have mentioned some of the effective troubleshooting methods that will help you resolve this QuickBooks payroll error. The listed solutions will help you fix the issue in any of the below-mentioned situations:
NOTE: Before you proceed with the resolution methods, you must update QuickBooks as per the latest version (QBDB31). Also, to avoid any data disruptions, you must make a backup of your crucial company file and payroll data.
Depending on the kind of payroll service that you have, you can follow either of the below steps:
If the send is successful, try to get the payroll updates again. However, if the QuickBooks update Error PS038 message persists, you may connect with our support team.
Don’t edit or delete the paychecks if it’s stuck as “online to send“. All you have to do is note down the number of matches on the bottom right of the Find window. To keep track, you must jot down the oldest and newest stuck checks. Further, you may follow the below-given steps to determine your stuck paychecks:
As discussed above, you need to fix the QuickBooks error PS038 in the below-mentioned situations:
If you encounter the QuickBooks payroll update Error PS038: When paychecks get stuck as “Online to Send,” the foremost thing you have to do is update the QuickBooks Payroll. After that, you can proceed with the below-given steps:
Before you run the Rebuild data tool, make sure to take a backup of your company data.
There are certain reasons why the QuickBooks error message PS038 persists even after running the Rebuild data tool. Moreover, this restricts you from downloading the payroll updates. Below we have listed all the possible reasons due to which rebuild is not able to remove the stuck paychecks:
Now that you are aware of the possible reasons why the error message PS038 persists even after running the rebuild. Therefore, in that case, you must try following the steps mentioned in the next section.
NOTE: Before you delete or recreate the paychecks, make sure that the Earnings section doesn’t have blank line items.
After this, you have to download the latest tax table in QuickBooks Payroll by following the below-given steps:
If you have another company to do payroll in, open that file and look for the latest payroll updates. When found, open the original file and try to get the Payroll Update again. If the update completes, it will allow you to create and send payroll. You must know that this won’t remove the PS038 error message in the original company file.
The troubleshooting steps mentioned in this blog would have helped you fix the stuck paychecks and resolved QuickBooks error PS038. However, if the error persists even after trying the above-listed methods, then you must look for an expert’s assistance. For that, you may reach us by placing a call on our Asquare Cloud Hosting Helpline Number.