Last Updated on November 4, 2025
You can access your payroll information from the View My Paycheck portal in the QuickBooks application. Significantly, this portal provides information about employees’ paychecks and other relevant details. The portal’s name has recently changed to QuickBooks Workforce, but the features remain the same.
Occasionally, you might not be able to access employees’ pay stubs and see an error message stating, “We weren’t able to show your payroll info.” Now, this problem may arise due to browser issues or incorrect account information. Follow this blog for additional information about the causes and solutions of this error.
Troubleshooting the error “we weren’t able to show your payroll info workforce” in QuickBooks can be a hectic, time-consuming process. Let our experts help you resolve this issue. Dial +1(855)-738-0359 to get help from the QB expert.
Here’s How to Access Payroll Information Using the QuickBooks Workforce
Follow the instructions given below to sign up and register to view payroll information using the QuickBooks Workforce.
- You should ensure that the invitation is sent to the employees for QB Workforce using the invitation link
- You should accept the invitation through email to create the account
- Now, access your browser, then sign in to workforce.intuit.com
- Next, tap on the Paycheck menu and access your paycheck
From now on, you will be able to print the payroll information. However, if you encounter the we weren’t able to show your payroll info error, follow the solutions below.
Effective Methods to Resolve the We Weren’t Able to Show Your Payroll Info
Before trying any solution, ensure the application you’re using for payroll information is up to date. If you are still facing the same issue after confirming, follow the methods outlined in this section to resolve the we weren’t able to show your payroll info error.
Method 1: Restart Your Computer
Sometimes, due to common system glitches, you might be unable to access the payroll information. You should restart your computer to resolve the standard issues.
After restarting the system, you should check whether the problem is resolved. If you still can’t access your payroll details, follow the next possible solution.
Method 2: Try to Access the Payroll Info in Incognito or Private Mode
You should try accessing the payroll info in incognito or private mode by following the steps below to ensure that no third-party cache or cookies interfere with this process.
- Google Chrome: Hit Ctrl + Shift + N
- Mozilla Firefox: Press Ctrl + Shift + P
- Microsoft Edge: Hit Ctrl + Shift + P
- Mac’s Safari: Command + Shift + N
Now, check whether you can access the payroll info in incognito mode. Regardless of the answer, you should follow the next method.
Method 3: Clean the Cache and Cookies Files from Your Browser
Remove the browser’s cache and cookies to perform various tasks more quickly. Follow the steps below to implement this method.
For Google Chrome users:
To delete the caches and cookies from the Firefox browser, follow the instructions below.
- Start by accessing Google Chrome and clicking on the three-dot menu in the top-right corner
- Now, select the Delete browsing data
- Next, you need to select a time range, such as Last hour/All Time
- Review the boxes to choose the data you wish to remove
- Lastly, tap on the Delete Data
For the Mac’s Safari users:
Follow the instructions below to delete Safari’s cache.
- Start by accessing the Safari browser
- Now, select the History and select Clear History
- Next, click on the pop-up menu
- Finally, select a time range of the data to delete
After clearing the cache, carry out the steps below to remove cookies.
- Access Safari again, then choose Safari > Settings
- Next, select Privacy, followed by Manager Website Data
- Finally, choose the website, and tap on Remove or Remove All
For Mozilla Firefox users:
You can clear Firefox’s cache and cookies by following the instructions below.
- Click on the Menu
- Now, access Settings and choose the Privacy & Security section
- Next, navigate to access the Cookies and Site Data
- After that, click on the Clear Data option
- Here, you should choose Everything from the When dropdown
- Then, ensure that only the Cookies and site data, and Temporary Caches files & pages options are selected
- You should uncheck other data, like Saved form info or Site settings
- Finally, tap on the Clear button and close the Settings page
After removing the cache and cookies, check whether the issue is resolved. However, if you are still facing the “we weren’t able to show your payroll info” error.
Method 4: Follow this to Re-Invite the Employees
If employees see the “we weren’t able to show your payroll info” error message when trying to access the sent invitation list, follow the steps below to reinvite them.
- Ensure to update QuickBooks to the latest release
- Next, download the latest tax table
- Launch the QuickBooks Desktop again as an administrator
- Now, click on the Employees tab and choose Manage payroll Cloud Services
- Then, navigate to the QuickBooks Workforce section and switch the status to ON
- After that, tap on Invite Employees, choose the employees from the list, and then add their email addresses
- Lastly, tap on the Send Invite
After carrying out the steps above, check whether the problem is resolved. However, if you are still facing the Intuit we weren’t able to show your payroll info error, you should follow the next few steps to change the username and create a new Intuit account.
Method 5: Modify Username and Create a New Intuit Account
You should make changes to the username to resolve the error by executing the given process:
- Navigate to https://accounts:intuit.com/index.html page
- Next, enter your present username and password
- Head to the username field and click on Edit
- Fill in the new username, and it should not be a full email address
- After that, access the email invite
- Lastly, create a new account by utilizing a similar email address as a username
We hope you can get rid of the we weren’t able to show your payroll info error. Now, let’s wrap up this informative post with an overview to get quick insights into everything we have covered so far.
Intuit We Weren’t Able to Show Your Payroll Info – A Quick View
The quick view table below has outlined a condensed version of the information we have covered in this blog about the “we weren’t able to show your payroll info” error.
| Error description | The QuickBooks error “we weren’t able to show your payroll info” arises when you try to access your payroll details from the QuickBooks Workforce. |
| Top ways to resolve the “we weren’t able to show your payroll info” error | Restart your system, open QB in incognito mode, remove cache and cookies, re-invite the employees, change the username, and create a new Intuit account. |
Conclusion
This detailed blog covers all about the QuickBooks error “we weren’t able to show your payroll info.” It also outlines the most effective solutions to overcome this error. Additionally, we have provided you with the way to access payroll information using QuickBooks Workforce. However, if you face any technical difficulties while resolving this issue, let our professionals handle your tech troubles. Call our +1(855)-738-0359 now to speak with a certified QB expert and fix this issue quickly.
Frequently Asked Questions (FAQ’s)
If your browser is updated, it can actually fix many QB errors. You should ensure some key things before doing this, such as deleting the temporary cache and cookies. Another, you should try to access the payroll information in incognito mode if you are unable to access the QB payroll information.
There can be several reasons why you can’t access the payroll info from the QuickBooks Workforce. Sometimes, due to excessive cache and cookie usage, your work processes are slowed down. Maybe the link you sent to invite me to access the information is corrupt or not accessible. This problem can also occur due to an issue with your Intuit account.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.