Often, QuickBooks users run into various issues due to accumulated data. In QuickBooks Desktop, this might happen because of the cache stored in the application, and in QuickBooks Online, because of the cache and Intuit-specific cookies in the browser.
In this guide, we will explore how to clear cache QuickBooks Online and Intuit-specific cookies in browsers like Microsoft Edge, Google Chrome, Firefox, and Safari for Mac and iPhone. Follow the instructions in the guide and carry out the steps laid out to resume your QBO operations.
How to Clear QuickBooks Cache and History Stored in the Browser
Follow the instructions below for the browser you use to clear QuickBooks cache and browser history.
1. Firefox
- Open the Mozilla Firefox browser, click the Menu ☰ option, choose Settings, and go to the Privacy & Security section.
- Under the History section, click the Clear History option, move to the Cookies and Site Data section, and hit Clear Data.
- Uncheck the Cookies and Site Data option, click Clear, and keep the Cached Web Content option checkmarked.
- Exit the settings to save the changes.
2. Google Chrome
- Launch Chrome, click More ⋮ at the top-right, hit Clear Browsing Data, and select the Time Range, such as Last Hour or All Time.
- Checkmark the Browsing history, Cookies and other site data, Cached images, and files options and hit Clear Data.
3. Safari for Mac
- Launch Safari on Mac, select History from the menu and hit Clear Data.
- Select the period for which you want to clear the data to proceed.
4. Safari for iPad and iPhone
- Select Safari under Settings, and select the Clear History and Website Data option to proceed.
5. Microsoft Edge
- Launch the Edge browser, select Settings and more, click Settings, and select the Privacy, Search, and Services options.
- Now checkmark the Browsing history, Download history, Cookies and other site data, and Cached images and files options under the Clear browsing data section, and select Choose what to clear.
- Select the time period for which you want to clear the data in the Time Range section and hit Clear Now after selecting the data to be cleared.
You might come across a variety of errors, such as 404 – Page Not Found or can’t log in to the company file due to stored cache and Intuit-specific cookies in the browser. This is why you must clean the cache and Intuit-specific cookies.
How to Clear Intuit-specific Cookies from the Browser
The instructions below will help you clear Intuit-specific cookies from the browse to help you resolve issues matching payroll check transactions in QuickBooks.
1. Firefox
- Launch Mozilla Firefox, select Menu ☰ at the top-right, choose Settings, and then select Privacy & Security.
- Choose Manage Data under Cookies and Site Data, enter Intuit in the search bar, and press Enter to find Intuit-specific cookies.
- Select Remove All Shown, hit Save Changes, and restart Firefox to save the changes.
2. Google Chrome
- Launch Chrome, click More ⋮ at the top-right, select Settings, and hit Privacy and Security.
- Select Cookies and other site data, click See all cookies and site data, and enter Intuit in the search bar to search for Intuit-specific cookies.
- Press Enter, click Remove all shown, hit the Trash icon, and restart Chrome to save the changes.
Safari
- Launch Safari, choose the Safari option at the top, hit Preferences at the top, and move to the Privacy tab.
- Select Manage Website Data, enter Intuit in the search bar to search for Intuit-specific cookies, and click Remove.
- Hit Remove All, then Done, and restart Safari to save the changes.
Conclusion
This was all on how to clear cache QuickBooks Online and Intuit specific cookies on browsers. We saw how to do this in Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari for Mac and iPhone. Once you are done, restart your browser, sign into QBO company, and resume your work. If you find an issue, speak to a QuickBooks consultant right now. They are the domain expert and will help you resolve all QB errors in no time.
Frequently Asked Questions
To clear cache and cookies in QuickBooks Online, open the browser in which you run QBO. Click on the More menu or three-dot icon (⋮ icon). Then, follow the browser-specific steps given in this guide, depending on whether you use Chrome, Edge, Firefox, or Safari.
QuickBooks is a software developed and provided by Intuit, the parent company. Intuit has other products like MailChimp, email marketing service TurboTax, the tax preparation application, Credit karma, the personal accounting software.
QuickBooks cache can vary from user to user and device to device. It can be anything from 128 mb long to 256 mb long, depending on the version of QuickBooks Desktop you use.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.