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Fixing QuickBooks Shipping Manager Not Working Error

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Users often find the QuickBooks Shipping Manager database not working or not functioning properly.

For example, you might notice that from a customer invoice, when you choose Ship/Send and use the FedEx dropdown menu to choose Ship FedEx Package, the shipping label on the screen doesn’t open. Instead, the Ship-Rush dialog box (Shipping Label) flashes on the taskbar.

This is not the only issue you might face with the QuickBooks Shipping Manager. Some users have reported that the FedEx drop-down menu doesn’t close once opened.

Others get this error message on the screen:

“Error: The Shipping Manager database is newer than the Shipping Manager on this PC.” 

“DBISAM Engine Error # 11949 SQL parsing error”

Sometimes when users try to ship via UPS within QB, they get this error:

“Error: [250002] Invalid Authentication Information.”

However, do not worry. We are equipped with the methods we need to help you get back on track. Let’s dive right into how you can get your QuickBooks Shipping Manager working smoothly.

Self-troubleshooting can often be lengthy and sometimes might yield no result. For an immediate resolution, hand over the case to a QB expert. Dial +1(855)-738-0359 and speak to them now!

Why is the QuickBooks Shipping Manager Database Not Working?

There are several reasons why your QuickBooks Shipping Manager might not be working properly, such as:

  • If you are trying to open QuickBooks Shipping Manager from a POS client workstation
  • The application can’t locate the most recent QB Shipping Manager database.
  • The QuickBooks Shipping Manager database is corrupted.

Now that you know various reasons why the Shipping Manager might not be working, let us see how to fix it.

Solutions for QuickBooks Shipping Manager Not Working

In this section, we have listed multiple solutions to help you resolve the QuickBooks Shipping Manager not working issue. Follow these solutions one by one, and if you face an issue, reach out to us right away.

1. Update QB to the Latest Release

When you face a QuickBooks Desktop error, the first thing you need to do is update the application. Therefore, update QuickBooks Desktop and then restart it.

Now, check if the QuickBooks Shipping Manager is working fine. However, if you face an issue, move to the next solution.

2. Register the ShipRush OCX File

Registering the ShipRush OCX file will help resolve the errors with the QuickBooks Shipping Manager. Follow these steps to register the ShipRush OCX file.

  1. Open the Windows Start menu and go to All Programs.
  2. Right-click on Command Prompt. Select Run as Administrator.
  3. Go to the command prompt window and type this to change the working directory, and after that, press Enter:
    • cd c:\Windows\syswow64
  4. Now type this command in the command prompt window to press Enter to register the ShipRush file:
    • regsvr32.exe “c:\Program Files (x86)\Common Files\Intuit\ShippingManager\ZRush_ShipRush9_QB.ocx”
  5. Tap on OK once you see the message that is displayed.

Now, restart the computer and set up the Shipping Manager. If this doesn’t resolve the issue, move to the next solution.

3. Rename All the Shipping Manager Folders

Let us rename all the Shipping Manager folders by following the steps below:

  • Open the Windows File Explorer by pressing the Windows + E.
  • Navigate to the following locations:
    • C:\Program Files (x86)\Common Files\Intuit\ShippingManager
    • C:\Users[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
  • Right-click on the folder name and select Rename. Attach .old to the end of the name.
  • Now, restart the computer.

Once done, restart the Shipping Manager.

4. Recreate Shipping Manager Account

The reason why the QuickBooks Shipping Manager database not working might be because the Shipping Manager account is damaged. To resolve that, you will need to recreate the account. Follow these steps to delete the Shipping Manager account:

  • Click on the File menu at the top and choose Shipping.
  • Go to Shipping Options, followed by Settings.
  • Now, select Delete Account.

Once done, let us go ahead and set up the new account. Here is how you can do so:

  • Open QB Desktop and sign into the company.
  • Choose the File menu from the top bar.
  • Go to Shipping and select Ship UPS Package.
  • Provide the account information.
  • Check out the End User License Agreement, and then select I Agree to terms and conditions.
  • Now, tap on Next.
  • Lastly, configure the printer settings.
  • Choose Next, followed by Finish.

Now check if the QuickBooks Shipping Manager is working. If the error message continues to appear, proceed to the next solution.

5. Verify and Rebuild Data File

Issues with the QuickBooks Shipping Manager might stem from a damaged company file. Let us verify and rebuild the company to fix it.

Here is how to verify the company.

  • Go to the File menu.
  • Tap on Utilities.
  • Choose Verify Data.

Here is how to rebuild the company.

  • Go to the File menu.
  • Tap on Utilities.
  • Choose Rebuild Data.

Now, verify the company again to check for additional damage.

  • Go to the File menu.
  • Tap on Utilities.
  • Choose Verify Data.

If you find an issue, follow the instructions given in the error message to fix it.

6. Run Quick Fix My Program

Let us Run Quick Fix my Program to instantly repair QuickBooks Desktop. But first, download and install QuickBooks Tool Hub.

  1. Go to the Program Problems tab in QuickBooks Tool Hub.
  2. Click on Quick Fix my Program.
  3. Now, launch QuickBooks Desktop and sign into your company file.

However, if you still find the QuickBooks Shipping Manager database not working, move to the next solution.

7. Repair QuickBooks Installation

If there is an issue with QuickBooks installation, QuickBooks Install Diagnostic Tool will help you fix it. To begin with, you will need to install QB Tool Hub.

  • Open the QB Tool Hub and go to the Installation Issues tab.
  • Select QuickBooks Install Diagnostic Tool. Allow the tool to run for about 20 minutes.
  • Once the tool is finished running, restart the computer.
  • Now, launch QB and open the company file.

This should fix the QuickBooks Shipping Manager not working issue.

8. Reinstall QuickBooks Point of Sale (POS)

If you use QuickBooks Point of Sale and find the Shipping Manager in QuickBooks not working or erroneous, try reinstalling the POS.

  1. Open the Windows Start menu and search for Control Panel.
  2. Select Control Panel and go to Programs and Features.
  3. Now, select the QuickBooks POS you want to uninstall and right-click on it.
  4. Choose Uninstall.
  5. Follow the on-screen instructions to uninstall QuickBooks POS.
  6. Once done, reinstall QuickBooks Point of Sale.
  7. Open QB and go to the File menu.
  8. Tap on Preferences followed by Company.
  9. From the Sales menu, choose Shipping.
  10. Unmark the checkbox to Use QuickBooks Shipping Manager.
  11. Select Save.
  12. Now, reopen File, navigate to Preferences > Company, and go to Shipping.
  13. Select the checkbox to Use QuickBooks Shipping Manager.
  14. Open the Point of Sale menu and choose Shipping Manager settings.
  15. Finally, enter the details of the Shipping Manager account.

This should resolve the Shipping Manager issues related to QuickBooks Point of Sale.

QuickBooks Access Violation Error Within Shipping Module

Some users may get an access violation error when they go to the shipping module to create a UPS shipment. If you are using QuickBooks in multi-user mode, here is what you should do:

  • Open QB Desktop on the host computer and go to the Help menu.
  • Choose About QuickBooks
  • Check that User Licenses in the green window have a value of two or more. It means you have a QuickBooks license for at least two users. 
  • Note down the license number you see there and leave QuickBooks open.

Now, navigate to the workstation and carry out these steps:

  • Open Shipping Manager Settings and go to Connection Settings.

Also Read: How To Install QuickBooks Database Server Manager?

  • Select Connect via Network” box, and ensure that the Shipping Manager database is located at this location:
    • C:\Documents and Settings\All Users\Documents\Shipping Manager v4\Database.v4 (or a path other than the default). Note down what path the Shipping Manager has.
  • Check and ensure that the company file is located at this location:
    • C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files (or a path other than the default). Note down the file path of the company file.
  • Now, close QB Desktop on both the host computer and workstation.
  • Open the Shipping Manager folder by going to this location below or using the path you noted earlier if Shipping Manager folder has a different path than default:
    • C:\Documents and Settings\All Users\Documents\ 
  • Copy the Shipping Manager v4 folder. 
  • Open the company file folder by going to this location below or using the path you noted earlier if company file folder has a different path than default
    • C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files
  • Paste the Shipping Manager v4 folder into the company file folder.
  • Open QuickBooks Desktop. 
  • Navigate to Shipping Manager Settings > Connection Settings > Connect Via Network“box, 
  • Enter the following path:
    • C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\
  • Select OK or Save.
  • Now, return back to QuickBooks home screen and close the application.
  • Open QuickBooks on the workstation.
  • Navigate to Shipping Manager Settings>>Connection Settings>>Connect Via Network
  • In the block, enter the following: 
    • \\[host computer name or ip address]\SharedDocs\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\ 
  • Select OK or Save.
  • Now, return to QB homescreen.

This should fix access violation errors within the shipping module in QuickBooks Desktop.

Final Words

These were different ways to resolve QuickBooks Shipping Manager not working error. However, if you find the corrupted shipping database or other issues were not able to be fixed, you should reach out to an expert. A QuickBooks expert spends everyday resolving software and payroll issues and helping the businesses and self employed work without a hassle. Dial +1(855)-738-0359 and connect to an expert now!

Frequently Asked Questions

How do I set up the Shipping Manager in QuickBooks Desktop?

Here is how you can set up manager in QB Desktop:
1. Open File menu and choose Shipping.
2. Go to FedEx Shipping Options, UPS Shipping Options or USPS® Shipping Options (If you are a POS Users, choose Point of Sale menu, go to QuickBooks Shipping Manager).

How do I turn on shipping in QuickBooks online?

Follow these steps to enable shipping in QBO (QuickBooks Online):
a.) Open Settings. and go to Account and settings.
b.) Go to the Sales tab.
c.) Choose Edit in Sales form content section.
d.) Toggle on the switch for Shipping.
e.) Click on Save and choose Done.

How do I record shipping expenses in QuickBooks?

You can record Shipping and Freight Costs as Expense or COGS
1.)
Click on the Gear icon for settings and go to Products and services.
2.) Find the item and choose Edit.
Tap on the Income account dropdown menu and choose the expense account you wish to use.
Finally, tap on Save and close.

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