QuickBooks error 17337 can prevent you from updating the payroll tax table. When it happens, it may halt your payroll operations, as you know that you can’t send paychecks with outdated tax rates. Therefore, we need to understand this error and learn how to troubleshoot it. This is the scope of this blog.
Alright then, let us get started.
Some Potential Reasons Why You Can’t Update the Payroll
Here are some reasons why you can’t update payroll and run into QuickBooks error 17337:
- Internet settings like the SSL (Secure Sockets Layer) Settings might be incorrectly configured
- Your computer closed suddenly, causing some data to be lost
- Third-party services are interrupting QuickBooks updates
- The Windows operating system is outdated
- There is damage to the system files or the QuickBooks directory
- Antivirus or security software blocks the QB programs responsible for updates and doesn’t let them run
Now that you have an understanding of why you fail to update the payroll, let us see how to address this problem.
Tried and Tested Ways to Troubleshoot QuickBooks Error 17337
In this section, we have listed out various ways to troubleshoot QuickBooks error 17337. Go through them and follow the instructions as given.
1. Update Your Operating System
We always recommend keeping your operating system up to date, as this ensures you have the latest components and prevents compatibility issues with programs like QuickBooks.
Therefore, update your operating system. We have listed down the steps on how to do so for the Windows and Mac users.
a. For Windows users:
Open the Start menu and navigate to Settings > Update & Security > Windows Update. Choose Check for updates, and download and install the available updates.
b. For Mac Users:
Open the Apple menu and navigate to System Settings > General > Software Update. Now, go along with the on-screen instructions and install the updates that are available.
Check if you can update your QuickBooks program without a problem now.
2. Change the Internet SSL Settings
Follow the steps below to change the Internet SSL settings, and then try to update QuickBooks Desktop.
- Open QuickBooks Desktop, and go to the Help menu and choose Internet Connection Setup.
- Tap on Internet Connection and then Next.
- Now, choose Advanced Connection Settings (If you don’t see this option, you can follow the steps accordingly to go and configure the SSL settings in Internet Settings.)
- Tap on the Advanced tab.
- Mark the checkboxes for SSL 2.0 and SSL 3.0.
- Choose Apply followed by OK.
However, if you find an error code 17337, move to the next step.
3. Create Firewall Port Exceptions for QuickBooks
QuickBooks uses Windows Firewall ports to connect to the server and carry out operations like updates. Often, QuickBooks will not have access to these ports. Therefore, create firewall port exceptions for QuickBooks programs.
If you have antivirus or security software installed on your computer, you will need to create QuickBooks antivirus exclusions as well.
4. Add Intuit Sites as Trusted in Internet Security Settings
QuickBooks establishes a secure connection with the Intuit server and downloads payroll updates. However, the window must recognize Intuit sites as trusted. Therefore, go to your Internet security settings, and add Intuit sites as trusted.
Now, run the payroll update. If you meet a QuickBooks error 17337, move to the next step.
5. Disable User Account Control (UAC) Restrictions
The User Account Control (UAC) restrictions are there to prevent unauthorized changes to the computer. They might often restrict you from installing QuickBooks updates on the computer.
Therefore, temporarily disable the UAC restrictions and put them back on
- Open the Run window. To do so, press the Windows + R keys.
- Type Control Panel into the box and choose OK.
- Tap on the User Accounts option and choose User Accounts (Classic View).
- Select Change User Account Control Settings.
(Note: When asked to confirm, choose Yes.)
Adjust the slider to low security, such as Never Notify, and select OK. This will disable the UAC restrictions. Now, restart the computer.
When you are done installing QuickBooks updates, follow the steps below to set the UAC restrictions back to what they used to be before.
- Follow the same steps until you reach the Select Change User Account Control Settings and see the slider.
- Adjust the slider to Always Notify and save the changes by OK button. This will turn the UAC back on ON.
Restart the computer.
6. Run Quick Fix my Program
If there continues to be a problem with updating the payroll, repair your QuickBooks program. You can do so from the Tool Hub.
However, first download and install QuickBooks Tool Hub on your computer.
- Open QuickBooks Tool Hub.
- Go to the Program Problems section.
- Choose Quick Fix my Program.
This will instantly repair the issues in the QuickBooks program. Try downloading the payroll update now.
Conclusion
We discussed different things that can lead to QuickBooks error 17337 and tested ways you can troubleshoot them. However, even after carrying out the solutions given, you continue to face a problem updating your QuickBooks Desktop, speak to an expert. Dial +1(855)-738-0359 now!
Frequently Asked Questions
To resolve QuickBooks error 17337 when updating payroll, here is what you can do:
1. Update the Operating System: Update your operating system, such as Windows or macOS, to install the latest components.
2. Change the Internet SSL Settings: Go to the Internet options and enable the checkboxes for SSL 2.0 and SSL 3.0.
3. Add Intuit Sites as Trusted: Open the Internet Options, go to the Security tab, followed by Trusted Sites, and add Intuit as a trusted site.
4. Run Quick Fix my Program: Open the Tool Hub, go to the Program Problems tab and run Quick Fix my Program to instantly repair the application.
QuickBooks might not be able to update the payroll because of a poor or unstable internet connection, program problems, no access to Firewall ports, or antivirus or third-party software interrupting the update, an outdated operating system, etc.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.