When your QuickBooks subscription expires, you might see this error message on your screen:
“It Seems Your QuickBooks Subscription Has Lapsed”
If you end up with this error message, don’t worry, as it’s not going to affect your company data. Moreover, you might see the QuickBooks can’t verify your subscription error message on the screen whenever the application fails to verify the subscription. This will restrict you from using QuickBooks and installing the latest updates.
Moreover, following the message, “Oh no! It seems your QuickBooks subscription has lapsed for some reason,” the window contains some troubleshooting methods you can follow. While some of them work, an out-of-the-box and comprehensive troubleshooting is required.
Well, in this guide, we will brief you on everything you need to do when you see the “Your QuickBooks subscription has lapsed” error message. But, before that, it is important to know what gives way to such subscription errors and what happens when Quickbooks expires.
Here’s Why QuickBooks Says the Subscription Has Expired
Let us take a look at various reasons for the quickbooks subscription lapsed error. Let us take a look at some possible causes why subscriptions expired suddenly:
- There might be network connectivity issues due to misconfigured internet browsers.
- You might be using an outdated version of the QuickBooks desktop application.
- QuickBooks is unable to renew your subscription if you haven’t updated your credit card information.
- The QuickBooks enterprise subscription has lapsed error might arise due to damage in the product registration file.
- Installation errors can also give way to the QuickBooks Subscription has lapsed error.
- Windows firewall or antivirus is blocking QuickBooks from connecting to the internet.
Top Solutions To Fix QuickBooks Desktop Subscription Has Lapsed Error
QuickBooks subscription issues arise for different reasons; thus, the troubleshooting methods may differ. Below, we have mentioned all the practical solutions that can help you fix the issue many users report – QuickBooks says my subscription has expired.
| Important: If you get the subscription error when you install or update your QuickBooks Enterprise Solution, you need to verify your subscription before installing QuickBooks Desktop. |
Solution 1: Update the Billing Information
You might face the QuickBooks Desktop subscription has lapsed or expired error message if you have recently changed your business credit cards or accounts but haven’t updated the payment details.
Therefore, let’s verify and update the billing details by following the below-given steps.
Note: The Customer Account Management Portal (CAMPS) allows you to manage all your account maintenance information. You can also manage your subscriptions, update your payment method, and download purchased products from the CAMPS.
- Firstly, sign in to the Customer Account Management Portal (CAMPS) as an admin user.
- Then, select the version of your QuickBooks Desktop you currently use from your products and services.
- Now, click on the Edit option from the Billing Information section.
- Further, update your payment information and click Save, followed by Close when you’re done.
- Open the QuickBooks Desktop application and go to the Help menu.
- From there, click the Manage My License option, followed by Sync License Data Online.
However, if you still see the subscription has lapsed QuickBooks desktop error message even after updating the billing information, let us update the QuickBooks Desktop application.
Solution 2: Install the Latest QuickBooks Updates
Sometimes, an outdated version of the QuickBooks desktop can evoke subscription has lapsed quickbooks desktop errors when launching or utilizing the application. Thus, installing the latest updates for your version of QuickBooks Desktop is essential.
Most of the time, just an update can fix the QuickBooks subscription error. However, if the issue persists, proceed to the next solution.
Solution 3: Repair QuickBooks Installation
Sometimes, slight damage in the installation file or registry can lead to unexpected issues and errors in QuickBooks Desktop. It might also be the reason QB can’t connect to the online services.
QuickBooks Install Diagnostic Tool allows you to fix damaged or incomplete installation. However, first, you need to download, install the QuickBooks Desktop Tool Hub.
- Open the QuickBooks Tool Hub and click on the Installation Issues tab.
- Now, repair the installation file and components required to run QuickBooks using the QuickBooks Connection Diagnostic Tool.
Do the QB Subscription has lapsed error continue even after using the QuickBooks Desktop Tool Hub? In that case, you can try the following resolution method.
Solution 4: Restore the Product and License File
QuickBooks Desktop stores your product and license info in the product registration file on your hard drive. If there is an issue with the file, you may end up with the error message, “Sorry; it looks like you need a Subscription to Start Using QuickBooks”.
Here is how you can restore it:
Note: You must get your product and license info before you follow the steps mentioned below.
- Close the QuickBooks Desktop application.
- Click on the Windows icon and go to File Explorer.
- Now, go to the C drive and enter the file path:
C:\ProgramData\Intuit\Entitlement Client\v8 in the search box and press the Enter key
- If this doesn’t open your folder, then you can try this path instead: C:\ProgramData\Intuit\Entitlement Client\v6
- Search for the EntitlementDataStore.ecml file in the folder. Right-click on it and select the Delete option. Further, click on Yes to confirm.
- To proceed, open your QuickBooks Desktop application and the company file.
- Follow the instructions that appear on your screen to re-register QuickBooks with your product and license info.
Solution 5: Check the Internet Connection Settings
If the QuickBooks subscription has lapsed error persists even after following the above methods, there might be some issue with the Internet connection settings in your computer… Thus, if you want QuickBooks to connect to the online services, you should fix the Internet connection settings at the earliest.
Solution 6: Reset Internet Explorer Settings
Due to incorrect Internet Explorer settings, QuickBooks might be unable to validate the subscription.
Resetting the Internet Explorer settings might help in such situations. Follow these steps to reset the Internet Explorer settings.
- First, close any programs and windows on your computer.
- Now, launch the Start menu and search for Internet options.
- Go to the Advanced section.
- When you see the dialogue box for Reset Internet Explorer Settings, choose Reset.
- When asked, “Are you sure you want to reset all Internet Explorer settings?”, tap Reset.
Now, restart your computer and resume your QuickBooks operations.
Solution 7: Disable the Firewall and Antivirus Settings
Let us come to the possibility where Windows firewall, antivirus, or security software is blocking QuickBooks. That does happen sometimes.
To test that, disable the Windows firewall. If you use an antivirus or security software, disable it as well. Now, run QuickBooks Desktop and see if the lapsed subscription error you faced earlier is resolved.
Need Expert’s Help To Reactivate Expired QuickBooks Subscription?
We have listed all the solutions you can carry out when QuickBooks subscription has lapsed. These are also valid when you see the error message, “We can’t verify your QuickBooks subscription”.
However, if QuickBooks fails or can’t verify subscription even now, after following the above solutions, you should connect to a QB expert.
Frequently Asked Questions On Expired Subscription
When your QuickBooks subscription ends, you cannot use the software. However, all your data still remains intact as you get a view-only access for a year. This means you have a year to save your data or export it to excel. Anytime you wish to resume using QuickBooks, you can renew your subscription.
The consequence of not renewing your QuickBooks subscription is that you won’t be able to use the software to carry out the accounting operations. But you won’t lose the business data. You will get a year to renew your subscription, export your data, and save it.
To renew your QuickBooks subscription, you can connect to a QB expert. Dial TFN and speak to a QuickBooks expert now.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.
