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QuickBooks Online Search is not working? You Need To Read This.

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QuickBooks is an application that is used almost every day by big and small businesses. It can contain almost all your business-related data, such as vendor’s list, employee payout data, etc. Finding a particular name you are looking for can be full of hassle, and that was the reason added a feature of advanced search to their application. Sometimes that feature malfunctions and create a lot of trouble for the users. We are here to look at why QuickBooks Online Search is not working & what we should do to fix it.

What Does Issue – QuickBooks Online Search Is Not Working Mean?

QuickBooks applications and desktops have an inbuilt feature where they can search important elements such as transactions, company documents, customers list, and all other important data. This is a prominent feature that has been reducing the work of all departments simultaneously. QuickBooks online search not working means that after an update or at times without one, when you press the search button, the results are not shown and a message of “QuickBooks search not working” appears.

Why Search Function Not Working In QuickBooks

There can be a variety of reasons why QuickBooks might fail. The primary reason can be an update that somehow affects the data or its accessibility. But there are plenty more reasons why it might malfunction such as-

  1. There is a registry error in Windows OS
  2. Obstruction caused by a firewall or any other third party application
  3. Your current version has become outdated
  4. QuickBooks search engine index file is damaged

How To Fix Search Index User QuickBooks Error?

QuickBooks is an important software as discussed above. You need to fix it in order to ensure productivity as soon as it starts malfunctioning and below are few listed methods how you can achieve it-

Method 1: Renaming index file

The index file can be one big reason why the search feature is not working and thus bringing change to it can ensure that the feature is working-

  1. Shut down QuickBooks and press the Windows start button.
  2. In the search box, type *.SearchIndex and press Enter.
  3. It will open a folder containing a QuickBooks company folder, where you can find the qbw.SearchIndex Folder.
  4. .old should be added to the end of the folder name.
  5. Reopen QuickBooks Desktop and click the search icon tab from the top-left corner of the Windows screen after saving the changes.
  6. Now select the option to Update Search Information.
  7. Please wait while you click OK when you see an update in progress.

Method 2: Turn off the firewall protection

There is a possibility that the inbuilt firewall protection of your system might be the reason why the feature is not working. If you have third-party firewall protection, you need to look through their website and look for instructions on how to turn it off. You can turn off inbuilt firewall protection through control panel.

Read more: Windows Firewall Is Blocking QuickBooks? Here’s How To Fix It.

Method 3: Reinstalling QuickBooks

There is a possibility that there is an issue with your application and thus the search feature is not working. You should try reinstalling the latest version of the app which might solve the problem. Follow these steps in order to do so-

  1. Click on ‘start’ button.
  2. Choose ‘Control Panel’ from the options
  3. Open the programs section and then click on ‘Programs and Function’
  4. Choose QuickBooks from drop-down options
  5. Press on Uninstall option and then Ok
  6. Now click on next and choose the remove option
  7. After the process is complete, install QuickBooks again from intuit website but ensure that you install the latest version

Method 4: Restarting your operating system

Restarting the operating system QuickBooks is running at times can help you revive the search feature. QuickBooks as well other important features restarts when you turn on the operating system again and that is the reason why it works properly. In the case of QuickBooks online, restarting will refresh the browser can help you resolve the issues as it refresh the browser and all related processes.

Method 5: Fix Windows Registry Error

You must repair the damage if the QuickBooks customer search not working error is caused by a registry error in the Windows operating system. Follow these steps to do so-

  1. Press on Windows Start button
  2. Click on Control Panel
  3. Select Programs Section and then press on “Programs and Featured” option
  4. Click on QuickBooks from drop menu options
  5. Press on Uninstall option and then Ok
  6. Now click on next and choose the remove option
  7. After the process is complete, install QuickBooks again from intuit website but ensure that you install the latest version

Method 6: Try logging in with Private Browser

They can cause unexpected browser issues, such as the said feature failing to perform as expected. To isolate this issue, try logging into your QuickBooks Online (QBO) account using a private or incognito window. To do so, follow these steps:

  1. For Google chrome, press: Ctrl+Shift+N
  2. For Mozilla Firefox, press: Ctrl+Shift+P
  3. For Safari Browser: Command+Option+P

Clear the cache of your regular browser to allow the system to start fresh and remove any unnecessary browsing history accumulated in your browser’s storage. Also, give try to another browser


If you’re still facing the same error, and the Search button is not working, there would be a need to look closer. Contact our Asquare Cloud Hosting Helpline Number, and they will help you solve your problem.

Ques 1: How do I clear cache and cookies in QuickBooks Online?

Ans: Follow the given instructions to clear cache and cookies in QB :-
1. Log in to your QuickBooks Online account.
2. Go to the Settings ⚙ icon.
3. Select Advanced.
4. Choose Clear Cache & Cookies.
5. Click Yes to confirm.
6. Log out and log back into your QuickBooks Online account.

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