Last Updated on January 29, 2026
When installing, uninstalling, updating, or repairing the QuickBooks program, you might run into error code 1328. Here is the message that often accompanies it:
| “Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp.” |
Needless to say, until you resolve QuickBooks error 1328, you’ll be unable to install or update the software. Therefore, we have compiled this blog uncovering the root causes of the problem and expert-recommended ways to fix it. Alright then, let us begin!
You may encounter technical troubles when resolving error code 1328 in QuickBooks. Don’t let this issue slow your workflow. Just connect at +1(855)-510-6487 and get professional assistance from a certified QB expert.
Potential Reasons Why You Are Facing the Installation Error 1328 in QuickBooks
Firstly, let us explore various reasons why you can’t install QuickBooks software or its update.
- The QuickBooks program is damaged or corrupt
- Your computer doesn’t have some crucial components required by QuickBooks
- The desktop application was incorrectly installed, or its installation files are missing or damaged
- Your computer’s operating system is outdated and needs an update
- Viruses and malware have affected the system’s hard drives
- Can’t reinstall QuickBooks because invalid entries remained in the Windows registry after uninstallation
However, this list is not exhaustive, and error code 1328 may occur for various reasons.
Note: QuickBooks Error 12152 occurs when the software fails to connect to the internet during updates, usually due to incorrect date and time settings, network issues, or firewall restrictions, preventing QuickBooks from downloading payroll or software updates successfully.
Effective Resolutions to Overcome the QuickBooks Error 1328
Now, let us troubleshoot the various aspects involved in installing or updating QuickBooks Desktop. Doing so will help you resolve QuickBooks error 1328 from the root.
Method 1: Update the Operating System
Update your operating system to repair and refresh crucial components required to run QuickBooks, such as MSXML, .NET Framework, etc.
- Start by opening the Settings and choosing Update & Security
- Now, tap on the Check for updates button
Windows will now check for available updates. If available, download and install any available updates, then restart your computer. Check if you can install the application without a QuickBooks error 1328 on Windows 11, 10, or macOS. If the issue persists, try the next solution.
Method 2: Add .OLD to the Extension of the Config.msi File
QuickBooks installation may be interrupted by the config.msi file. Let us rename this temporary file to change the extension. First, before following the steps below, enable the View hidden files option in File Explorer.
- Open the folder that contains the config.msi file. You can also search for the same in the search box
- Right-click on the config.msi file and choose Rename
- Add .OLD after the file extension so that the file name now ends with .OLD
- Finally, hit Enter
Try installing QuickBooks Desktop or its update now. Don’t forget to disable the View hidden files option in File Explorer. If the error code keeps showing, repair the QuickBooks installation.
Method 3: Repair QuickBooks Installation Via the Install Diagnostic Tool
Intuit has designed the QuickBooks Install Diagnostic Tool to repair corrupt installations, damaged registry files, and missing or corrupt Windows components. These are some strong reasons that you run into QuickBooks error code 1328 when installing the desktop application.
To run the install diagnostic tool, you first need to install QuickBooks Tool Hub on your computer. Once done, follow the steps below:
- Double-tap the QB Tool Hub icon to open it
- Go to the Installation Issues tab and hit the QuickBooks Install Diagnostic Tool button
The tool will appear on the screen in a while and repair the damaged components and installation files. It will take about 10 to 15 minutes to finish. When it is done, restart the computer, then try installing QB or its update.
Method 4: Run System File Checker
Close all open programs and run the System File Checker to repair file issues by carrying out the instructions below:
- Search for cmd in the search bar and right-click on it, then choose Run as administrator
- Type the following command and hit Enter
- sfc /scannow
- The System File Checker will scan for issues in system files and resolve them
Once it is complete, resume the previous operations and verify that the error is resolved. However, if the issue still persists, follow the next method.
Method 5: Clean Install QuickBooks Desktop
If you encounter an error during QuickBooks Desktop reinstall or update, we recommend a clean install. This differs from a simple reinstallation: after uninstalling the program, you rename or delete residual files to prevent errors such as QuickBooks error 1328.
Thus, clean install QuickBooks Desktop. However, if you get the error while installing QuickBooks Desktop for the first time, a clean installation won’t be an option.
After resolving this issue, check again whether error 1328 has been fixed. We hope the solutions above will help you resolve it.
A Quick View of QuickBooks Error 1328
The table below will show you the condensed version of this blog on error code 1328 in the QuickBooks application.
| Error description | Error code 1328 in QuickBooks appears during installation or updates, usually due to corrupted or incomplete system files. It prevents the QB application from applying modifications and interrupts the setup or repair process. |
| Common causes | Corrupted QB program, missing components, installation issues, outdated operating system, viruses and malware, interruption due to a hard drive, or invalid registry entries. |
| Effective solutions | Update the operating system, add .old to the config.msi extension file, repair QB installation, run System File Checker, and clean install QB Desktop. |
Conclusion
In this detailed blog, we identified several reasons you might encounter QuickBooks error 1328 when installing the desktop application or its updates. Moreover, we have outlined expert solutions to help you resolve this issue. However, if you continue to struggle with this issue, we recommend connecting with a QuickBooks expert. Dial +1(855)-510-6487 and speak to them now.
Frequently Asked Questions (FAQs)
How do I fix error 1328 in QuickBooks?
To resolve QuickBooks error code 1328, run the install diagnostic tool and system file checker, update the operating system, and add .OLD to the config.msi file. However, if the problem persists, clean install QuickBooks Desktop.
How do I fix a QuickBooks update error?
To resolve a QuickBooks update error, check the internet connection, restart the computer, close QuickBooks program windows, and check for any Windows updates pending or available. Moreover, configure the Windows firewall and antivirus, and run the QuickBooks Install Diagnostic Tool.
How do I restore a network connection in QuickBooks Desktop?
To resolve a network connection error in QuickBooks, run QuickBooks File Doctor. The tool is designed to automatically fix the company file and network issues. Moreover, check the network connection and make sure it is stable and strong.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.