When installing, uninstalling, updating, or repairing the QuickBooks program, you might run into error code 1328. Here is the message that often accompanies it:
| “Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp.” |
Needless to say, until you resolve QuickBooks error 1328, you’ll be unable to install or update the software. Therefore, we have compiled this blog uncovering the root causes of the problem and expert-recommended ways to fix it. Alright then, let us begin!
Why Can’t You Install or Update QuickBooks Desktop?
Firstly, let us explore various reasons why you can’t install QuickBooks software or its update.
- QuickBooks program is damaged or corrupt
- Your computer doesn’t have some crucial components required by QuickBooks
- The desktop application was incorrectly installed, or its installation files are missing or damaged
- Your computer’s operating system is outdated and needs an update
- Viruses and malware have affected the system’s hard drives
- Can’t reinstall QuickBooks because invalid entries remained in the Windows registry after uninstallation.
However, this list is not exhaustive and sometimes the error code 1328 might arise due to miscellaneous reasons.
Top Troubleshooting Methods for QuickBooks Error 1328
Now, let us troubleshoot various aspects involved in the installation or update of QuickBooks Desktop. Doing so will help you resolve QuickBooks error 1328 from the root.
1. Update the Operating System
Update your operating system to repair and refresh crucial components required to run QuickBooks, such as MSXML, .NET Framework, etc.
- To do so, launch Settings and choose Update & Security.
- Now, tap on the Check for updates button.
Windows will now check for available updates. If available, download and install updates and then restart your computer. Check if you can install the application without a QuickBooks error 1328 Windows 11, 10, or MacOS. If the issue persists, try the next solution.
2. Add .OLD to the Extension of the Config.msi File
QuickBooks installation might get interrupted due to the config.msi file. Let us rename this temporary file to change the extension. Firstly, before you follow the steps below, enable the view hidden files option in File Explorer.
- Open the folder that contains the config.msi file. You can also search for the same in the search box.
- Right-click on the config.msi file and choose Rename.
- Attach .OLD after the file extension so that the file name now ends with .OLD.
- Finally, hit Enter.
Try installing QuickBooks Desktop, or it’s update now. Don’t forget to disable the view hidden files option in File Explorer. If the error code keeps on showing, repair the QuickBooks installation.
3. Repair QuickBooks Installation via the Install Diagnostic Tool
Intuit has designed the QuickBooks Install Diagnostic Tool to repair corrupt installation, damaged registry files, and missing or corrupt Windows components. These are some strong reasons that you run into QuickBooks error code 1328 when installing the desktop application.
To run the install diagnostic tool, you first need to install QuickBooks Tool Hub on your computer. Once done, follow the steps below:
- Double-tap the QB Tool Hub icon to open it.
- Go to the Installation Issues tab and hit the QuickBooks Install Diagnostic Tool button.
The tool will appear on the screen in a while and repair the damaged components and installation files. It will take about 10 to 15 minutes before it is finished. When it is done, restart the computer and then try to install QB or its update.
4. Run System File Checker
Close all open programs and run the system file checker to repair the issues with the files.
- Search for cmd in the search bar and right-click on it. Choose to run as an administrator.
- Type the following command and hit Enter:
- SFC/scannow
- The system file checker will search for issues with the system files and fix them.
Once it is done, resume the previous operations and check if the error is resolved.
5. Clean Install QuickBooks Desktop
If you come across an error while reinstalling QuickBooks Desktop or updating it, we recommend a clean install. This is different from simple reinstallation in the aspect that after you uninstall the program, you rename or delete the residual files to eliminate errors such as QuickBooks error 1328.
Thus, clean install QuickBooks Desktop. However, if you get the error while installing QuickBooks Desktop for the first time, clean installation won’t be an option.
Conclusion
We discovered various reasons why you might run into QuickBooks error 1328 when installing the software or its updates. Furthermore, we saw recommended solutions to resolve the error.
However, if you continue to struggle with the problem, we advise you to connect with a QuickBooks expert. Dial +1(855)-738-0359 and speak to them now
Frequently Asked Questions
To resolve QuickBooks error code 1328, run the install diagnostic tool and system file checker, update the operating system, and add .OLD to the config.msi file. However, if the problem persists, clean install QuickBooks Desktop.
To resolve a QuickBooks update error, check the internet connection, restart the computer, close QuickBooks program windows, and check for any Windows updates pending or available. Moreover, configure the Windows firewall and antivirus, and run the QuickBooks Install Diagnostic Tool.
To resolve a network connection error in QuickBooks, run QuickBooks File Doctor. The tool is designed to automatically fix the company file and network issues. Moreover, check the network connection and make sure it is stable and strong.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.