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QuickBooks Frozen on Remote Desktop (RDP & Cloud Hosting)

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Users may find QuickBooks frozen on remote desktop sessions. This might happen due to connection problems or an outdated Microsoft connection.

  • There are different ways to use QuickBooks on a remote desktop, such as:
  • Opening QuickBooks on a cloud-hosted remote desktop
  • Connect to a remote computer using RDP (Remote Desktop Protocol)
  • Hosting QuickBooks in a multi-user environment and opening the company file in a workstation

In this guide, we will see why QuickBooks becomes unresponsive on remote desktop and how to resolve it.

We have divided this into two sections, which are for:
1. QB Frozen in Remote Desktop Hosting
2. QB Frozen on Remote Desktop Protocol (RDP) Session
Go to the section that is for the issue you face and follow the instructions given there.

Section A: Frozen QuickBooks Session in Remote Desktop Hosting

Is QuickBooks not working on virtual desktop or becomes unresponsive? In this section, we will focus on issues related to QuickBooks on a hosted desktop or virtual desktop.

How QuickBooks Work on Virtual Computer, Remote Desktop (Hosted Computer)

For example, you can use a hosting service like RightNetworks to run QuickBooks on a virtual computer. This allows you to open and sign into your virtual computer anywhere, on any device. The QuickBooks application is installed and run on the virtual computer.

If you find QuickBooks unresponsive or frozen on remote desktop hosting, here are few things you can do.

1. Close The Frozen Session

If QuickBooks freezes on a remote session, sometimes, the only thing you can do is end the task.

  1. Follow the steps below to do so:
  2. Press Ctrl + Shift + Esc keys together to run the Task Manager.
  3. Choose Users and select your username.
  4. Now, locate the QuickBooks session and select it.
  5. Tap on End Task.

Read additional information : QuickBooks Closes Unexpectedly, Freezes, Or Crashes

Section B: QuickBooks Frozen on Remote Desktop Protocol (RDP) Session

Once done, relaunch QuickBooks on remote desktop and sign into your company file. Now, verify if the issue has been resolved.

If you find QuickBooks frozen on the remote desktop session, here are a few things to ensure:

  • There should be no packet loss from any user machines
  • The latency should be low
  • You can try disabling the UDP for RDP
  • Check if you can run other applications on your remote desktop and if the problem is QuickBooks specific or general.
  • If there are mapped drives or VPNs involved, they do not disconnect.

However, if QuickBooks continues to run slow or freeze on a remote desktop, try the solutions below.

1. Attempt a Reconnection

If there is an issue with the connection, reconnecting might speed up things. Therefore, follow the steps listed below:

  1. Press Ctrl + Shift + Esc keys to open Task Manager.
  2. Go to Users and locate the user account that is unresponsive or you can’t connect to.
  3. Right-click on the above-mentioned username.
  4. Select Connect.
  5. If a password is required, enter it.

This will restart your remote session. Open QuickBooks Desktop, log in to the company file, and see if you can work without a problem. If you face an issue, move on to the next solution.

2. Update Windows

Remote Desktop Protocol is a Microsoft technology that you utilize when you work on QuickBooks in an RDP session.

This utilizes specific components and software that are updated in a Windows update. Download and install Windows Update to ensure you have the latest components. You must do so on both the computer you are working on (workstation) and the remote desktop (server).

Once done, restart both the computers and then establish an RDP connection. Then, verify if the issue you faced earlier has been addressed.

3. Utilize Command Prompt to Kill Stuck

Often, when the PC goes to sleep when the remote desktop connection is left running, QuickBooks might get stuck. Let us kill the task and begin it again.

  • Launch the Start menu and type in cmd.
  • When Command Prompt appears, right-click on it.
  • Type in taskkill /f /im msrdc.exe and hit Enter.

Finally, restart the PC and check if you find QuickBooks slow on the remote desktop session.

4. Check RD Session Host Configuration

If you still struggle with QuickBooks frozen on remote desktop, let us open the remote desktop configuration settings and change the security layer.

  • Go to the remote desktop session host and open RD Session Host Configuration.
  • Now, launch the RDP-TCP configuration page.
  • Go to the General tab. Modify the Security Layer to RDP Security Layer.
  • Select OK. This will save the setting.

Now, reconnect to the remote desktop and launch QuickBooks. If you still find QuickBooks freezing on remote desktop or running slow, move to the next solution,

Read Blog : Why is My QuickBooks Running Slow?

5. Clean Boot the System

The clean boot starts the system with only the programs and drivers required. Therefore, if a background application or task is the reason for QuickBooks frozen on remote desktop, this will resolve it.

  1. Launch the Start menu and search for System Configuration.
  2. When you see System Configuration, double-click on it to open it.
  3. Select Services.
  4. Choose the ‘Hide all Microsoft Services’ checkbox.
  5. Mark all the services in the list.
  6. When done, tap on Restart.

Allow the computer to reboot. Once done, launch the QuickBooks on remote desktop and check if it works alright.

6. Utilize Command Prompt

Let us show you how you can unfreeze an unresponsive RDP session using Command Prompt.

  • Launch the Start menu and type in cmd.
  • When Command Prompt appears, right-click on it.
  • Select the option Run as administrator.
  • Enter this command in the command prompt and hit Enter: reg add “HKLM\software\policies\microsoft\windows nt\Terminal Services\Client” /v fClientDisableUDP /d 1 /t REG_DWORD
  • Once done, restart your PC.

Now, establish an RDP session and check if the QuickBooks frozen on remote desktop issue has been resolved.

7. Edit Registry

  1. Let us show you how to open the Registry Editor and run this command.
  2. Open the Run window by pressing the Windows + R keys together.
  3. Enter regedit and hit OK.
  4. Go to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client.
  5. Right-click on Client Folder and select New.
  6. Click on DWORD (32-bit) Value from the list menu to add ‘New Value #1’.
  7. Rename this item you just added as fClientDisableUDP.
  8. Double-click the fClientDisableUDP file created just now.
  9. Provide 1 as the value data and Decimal as the Base.
  10. Select OK and restart the PC.

Now, run QB Desktop and see if it runs smoothly.

Final Words

This was all about why is QuickBooks frozen on remote desktop sessions or cloud hosting. However, if this doesn’t resolve the issue and QuickBooks continues to be unresponsive or run slow, a QuickBooks expert is the only one who can help you. Dial +1(855)-738-0359 and speak to a QuickBooks Expert now!

Frequently Asked Questions

What to do if QuickBooks is not responding?

If QuickBooks is not responding, you can open the Task Manager and kill the background tasks taking too much of the space. Moreover, you can end the task for QuickBooks and start it again.

How do I unfreeze QuickBooks in Right Networks?

To unfreeze QuickBooks in Right Networks, what you can do is log out of it and log back in. To do so, tap on the Logoff icon. Another way you can do this is to go to the Start menu and choose Shut down or Sign out. This will restart the QuickBooks session on RightWorks.

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