In this guide, we will show you how to resolve QuickBooks error 12007. The error arises when updating the desktop application or tax table. You might be aware of how important it is to keep the software and tax table updated. Therefore, it is crucial to resolve the error. Let us take a look at the following message the error is accompanied by:
| “Problem Error 12007: A network timeout that is preventing QuickBooks from accessing the server.” |
The message hints at specific things you can do, but before implementing them, we will first explore the reasons for the error.
Potential Reasons Why You Can’t Update the Desktop Application or Payroll
To resolve a problem, it is first necessary to figure out its underlying causes. Here are various things that can give way to QuickBooks error 12007:
- Slow or unstable internet connection or a network timeout
- Misconfigured SSL or internet settings or Windows firewall blocking QuickBooks from accessing the ports and communicating with the server
- Antivirus restricting QB programs from running in the background or connecting to the network online
- Damage or corruption in the QuickBooks program, installation files, or Windows registry, or an incomplete installation
Now, let us see how to troubleshoot it.
Top Methods to Troubleshoot QuickBooks Error 12007
It is a comprehensive procedure to resolve QuickBooks error 12007, which comprises various steps. Each of these steps diagnoses and fixes a specific aspect to rule out a possibility one by one. Therefore, go through the instructions and keep carrying out the steps until you find the error has been fixed.
1. Verify the Time and Date Settings of Your Computer
The time and date should be set right on your computer before you can install QuickBooks updates. You can do so by ensuring the correct time zone is set.
- Close all programs, right-click on the clock or time icon in the Taskbar, and choose Adjust date/time.
- Now, in the time and date settings window that appears, check the time zone.
- Make sure that the time zone corresponding to your current location is selected.
Now, restart QuickBooks Desktop and get application updates.
2. Check Your Network Connection
If you face a problem, check your internet connection. The network connection should be stable and strong.
You can try opening your bank’s or financial institution’s website to ensure a stable and secure internet connection. Alternatively, go to the browser and check your speed online by searching for the same.
3. Verify the Internet Security Settings and Configure Firewall
Now, if the network connection or timeout isn’t what is giving way to QuickBooks error 12007, it could be incorrect internet security or firewall settings.
Verify the internet security settings to ensure Intuit is added as a trusted site. Moreover, the Windows firewall needs to be configured to allow QuickBooks to access the ports.
If there is an antivirus or security software installed on your computer, you need to create QuickBooks exceptions to it to make sure it doesn’t block QB programs or quarantine them. If this doesn’t resolve the 12XXX series error, move to the next step.
4. Run QuickBooks as an Administrator and Select Reset Update
A previous update can be causing the problem, which we can fix by selecting the Reset Update checkbox when getting updates. Before doing so, make sure to launch QuickBooks as an administrator.
- Close all QuickBooks processes if running.
- Right-tap the QuickBooks Desktop icon and choose Run as administrator.
- QB Desktop and then go to the Help menu.
- Navigate to Update QuickBooks Desktop, followed by Options.
- Choose Mark All, and then Save.
- Select Update Now, followed by the checkbox for Reset Update.
- Finally, tap on Get Updates.
QuickBooks will now install the updates for the desktop application.
5. Disable User Account Control (UAC) Restrictions
UAC restrictions might prevent you from installing updates to your computer and give way to QuickBooks error 12007. You should disable these restrictions and then get updates.
- Open the Run window (press the Windows + R keys together).
- Type control panel into and search Enter.
- Navigate to Security and Maintenance.
- From the left pane and choose the Change User Account Control settings option.
- Now, drag the slider to the Never Notify mark and choose OK. If you see a prompt asking you to confirm the changes, choose Yes.
Install QuickBooks Desktop and tax table updates. Finally, when you are done, follow the same steps above to open Change User Account Control settings and drag the slider to medium or higher security level, where all the way up to Always Notify denoted higher security level.
6. Run System File Check
If the error continues to arise, run the system file checker to repair corrupt or missing system files. You can do so by following the steps below:
- In the search box, type cmd and right-click on it to choose Run as administrator.
- If asked for an admin password, type your password and choose Allow, OK, or Yes.
- Now, in the command prompt, type sfc /scannow and hit Enter.
When the tool is done repairing, check if the issue you faced earlier is resolved.
7. Clean Install QuickBooks Desktop
If you continue to face an error while updating QuickBooks, perform a clean installation of the application. This will get rid of the malicious files and set you up with a fresh start.
Note that clean installation is different than just reinstalling the program.
Conclusion
This was all on why you encountered QuickBooks error 12007 during an update and how to troubleshoot it. If the above solutions don’t help, do not worry. Quickbooks errors can often be stubborn and rooted deeply within system files and components. Therefore, we advise you to speak to a QB expert and let them resolve it for you. Dial TFN and speak to an expert now!
Frequently Asked Questions
Error code 12007 in QuickBooks signifies an issue with the software or payroll update. It is often caused by the application’s inability to connect to the servers online, which can be in turn caused by poor internet connection, firewall blocking, unfavorable internet settings, user account control restrictions, or corrupt or missing system files and components, to name a few.
To resolve QuickBooks error 12007 when updating the software or tax table, here are some things you can do:
1. Verify the time and date settings: Check your time and date settings on the computer and ensure that you have selected the right time zone.
2. Check your network connection: Try opening a financial institution’s website to ensure the network connection is strong and stable. If you face a problem, speak to an IT expert.
3. Verify the internet security settings: Open Internet Options and add Intuit sites that are trusted to facilitate QuickBooks connection to servers online.
4. Check your firewall configuration: Open Windows Firewall settings and create port exceptions for QuickBooks programs. Do the same for your antivirus firewall.
5. Disable the User Account Control restrictions: For a while, disable the User Account Control (UAC) restrictions and install QuickBooks updates. Then, enable them back again.
6. Clean Install QuickBooks Desktop: If the above steps don’t help, perform a clean installation of your QuickBooks Desktop application to start afresh.
Kate is a certified public accountant (CPA) with expertise in various accounting software. She is technically inclined and finds passion in helping businesses and self-employed people carry out bookkeeping, payroll, and taxation without worrying about errors. Every once in a while, Kate loves to travel to far-off places and relax in the lap of nature.