Recently, many QuickBooks users have encountered a situation where they end up with QuickBooks error 15311 while downloading and installing QuickBooks Desktop and Payroll updates. It falls under the group of 15XXX series of errors, and such errors mostly hamper the update function of QuickBooks Desktop application. According to Intuit, it is a common error that takes place when Windows fails to verify the digital signatures certificate for the QuickBooks application. Once encountered the error 15311, an error message displays on your screen that states:
Server Not Responding
Error 15311: QuickBooks could not verify the digital signature for the update file.
However, there are several other reasons as well that evoke QuickBooks Payroll update error 15311 while installing updates. We have discussed all such possible causes in this blog ahead.
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Along with the unverified digital signature certificate, there are several other reasons as well that may result in QuickBooks Error 15311. We have listed all such possible causes below:
Below we have listed some of the effective resolution methods by implementing which you would surely be able to fix QuickBooks Error 15311:
Note: Before you begin to resolve error 15311, you need to make sure that you have correctly set up your internet connection settings by following Solution 1 in the linked article.
The digital signature certificate is used as an identifier by your web-based applications. If it’s missing, then you won’t be able to perform any task (in this case, an update). Therefore, you must install the digital signature certificate for QuickBooks on your system. The below-given steps will help you in doing so:
C:\Program Files (x86)\Intuit\QuickBooks folder.
Aren’t you able to fix QuickBooks Error 15311 with the above method? If yes, then you must move to the next solution.
If you come across QuickBooks Error 15311 due to damaged QuickBooks-based registries, then in that case, you can run the Reboot.bat file to re-register all the QuickBooks files along with the corrupted ones. For doing so, proceed with the below-given steps:
Note: You need to make sure that Windows Hidden Files and Folders are set to display.
Important: If due to any reason you’re unable to locate the Reboot.bat file, then, you must follow the below-given steps to display the Hidden Files and Folders in Windows.
You might not be able to install the payroll updates, if you enter an incorrect service key for your subscription and thus, may end up with QuickBooks Error 15311. Thus, it’s essential to make sure that you’re entering the correct payroll service key. To do so, you may follow the below-given steps:
Hopefully, after following the troubleshooting methods mentioned in this blog, you would have resolved QuickBooks error 15311 without much trouble. However, there might be a possibility that you wouldn’t be able to resolve the issue due to certain reasons. Well, in that case, we would suggest you to get in touch with our experts by giving us a call on Asquare Cloud Hosting Helpline Number.