QuickBooks Online version provides a significant platform for users to work easily and efficiently. However, while using the QB online, users encounter a QuickBooks error code 9999 while creating a bank connection after a recent update. There are chances that your system can be hung or stop working or respond slowly in such cases. Here we have a query of a QuickBooks user who is also facing the same error.
| “I am getting an error code 9999 while updating my credit cards. How to fix this in QuickBooks Online?“ |
This blog will resolve the user’s query with efficient methods that can fix the QuickBooks desktop Error 9999. But, before resolving, let’s know what does error 9999 means?
What is QuickBooks Online Error 9999?
QuickBooks error code 9999 is a script error that disrupts the connection between the bank and QB online. It also occurs when you are trying to update your bank information. This QB error 9999 can make your work slow or can make your system slow. Whenever you’ll encounter a banking error 9999 with your QuickBooks, You’ll get an error message saying:-
| “Sorry, we can’t update your bank. Please try the update again (9999)” OR “Error Code 9999 – Can’t Update”. |
Why Does QuickBooks Banking Error Code 9999 Occur?
There can be various reasons which can lead you to the Banking error 9999 in QuickBooks. Some of them are mentioned below:
- Due to the slow internet connection, the establishment process between the Bank and Intuit Server is slower.
- The Windows antivirus firewall program blocks the connection of the bank’s website and the QuickBooks server.
- Due to the cache files of the browser.
- Some issues at the Bank end can also trigger the error.
Ways to Detect QuickBooks Online Error Code 9999
- When you can’t make a connection with the bank.
- The browser will freeze, and the process will take time.
- A message “Sorry we can’t update your bank. Please try the updation again (9999)” will appear.
Sometimes, QuickBooks users might also get error code 1000 when the bank server is facing downtime.
Best 5 Methods To Fix QuickBooks Error Code 9999
As you know now, the main reason behind this error is when you cannot create a connection between QuickBooks Online and the bank. This error can occur with many banks like HSBC, Wells Fargo, Center State, TD Bank, Citi Bank, etc. To get rid of this, follow the mentioned methods:
Method 1: Update Your Bank
The error can be resolvable if you update your bank account 3-4 times. Follow the steps given below for updating your bank.
- Launch QuickBooks online and go to Banking.
- Click on Update.
- Repeat the same step 3-4 times.
If updating your bank can’t resolve the issue, then you must follow the next method.
Method 2: Clear Browser’s Cache Files
1. For Google Chrome
- Launch Google Chrome and go to settings>>Clear Browsing Data.
- Check the Cached Images and Files option.
- Click on the Clear Data button.
- In some time, the cache files will be cleared.
2. For Firefox
- In the Firefox browser’s address bar, type about:preferences#privacy and click on Enter.
- Press on the Clear your recent history button.
- Select Cache from the list and click on Clear now.
3. For Safari
- Press the Develop option from the top.
- Click on the Empty Caches option.
Hope after clear or deleting the cache files will resolve your problem. If they didn’t stand out, then proceed to method#3.
Method 3: Disconnect & Reconnect Bank Account
For Disconnecting the Bank Account from QuickBooks Online, follow the steps:
- Firstly, click on the Banking tab from the left panel.
- Then, press the Edit icon on that account you want to disconnect.
- Now, from the Account window, select the Disconnect this account option.
- Click Save and Close.
For Reconnecting the Bank Account to QuickBooks Online, follow the steps:
- Go to the Bank tab and click on the Add Account option.
- Now, enter the login credentials of your bank account and click Continue.
- After that, select Securely connect and click the Bank icon.
- From the Account type drop-down list, choose your account.
- Now, choose a Bank account or Credit Card account.
- If you don’t have an account, then, click on +Add new and press the Connect button.
Read more: How To Fix QuickBooks Error Code 102- QB Online & Self Employed
Method 4: Log in to Bank’s Website from the Web Browser
Due to security reasons, you can’t connect your account to the bank anymore. Hence, your bank has to go through additional verification. So, choose any web browser and go to your bank’s website and Sign in to your bank account by providing the security credentials. Enter the OTP sent by the bank or answer any security questions for verification. After the successful login, try to update your bank feeds with QuickBooks Online.
If you still face the QuickBooks online error 9999 even by logging into the bank’s website, then we have another solution for you.
Method 5: Import Transactions Manually
If none of the above methods helps resolve the error code 9999 with QuickBooks Online, you can visit the bank’s website and download the transactions in .QBO format and then import them to QuickBooks Online.
Read Also: 3 Simple Ways to Fix QuickBooks Invoice Payment Error.
Conclusion
Sometimes, it’s very irritating while using online banking, and a sudden error appears and stops your work. The same happens with the QuickBooks error code 9999, it interrupts the connection of QuickBooks with the bank. In this blog, we explained all the possible reasons behind this error and the methods to resolve it.
Frequently Asked Questions
When wells Fargo connects to QuickBooks Online, You may face QB error code 9999 due to a slow internet connection or bank server issues.
Yes, the browser’s cache files also interrupted your connection with the bank, which results in slow processing.
Script errors are like errors 9999 that occur when client-side scripts violate the same-origin policy of the user’s browser.
Related Search Terms
Error 9999 banking, error code 9999 QuickBooks online, Error 9999- reconnect bank account QuickBooks online
Oriana Zabell, a professional cloud engineer, has over three years of experience in desktop, online QuickBooks support and troubleshooting. She is currently working as a cloud hosting consultant with Asquare Cloud Hosting. She loves to read and write about the latest technologies such as cloud computing, AI, DaaS, small businesses, manufacturing. When not writing, she is either reading novels or is indulged in a debate with movie fanatics.
