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Quick Fixes for QuickBooks Scan Manager Not Working Issue

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QuickBooks is a renowned accounting application used worldwide by many small and mid-sized organizations. It is well known for its features that simplify various financial management tasks. Among all of its tools, QuickBooks Scan Manager 2024 is one of the most crucial and allows you to easily scan receipts and documents and attach them to invoices, sales receipts, bills, and other transactions. However, QuickBooks Scan Manager sometimes becomes faulty. The users might see an error message saying QuickBooks Scan Manager not working.

The issue can be quite confusing for the users as it is primarily unclear if the problem is with the scanner or something in QuickBooks. To address this challenge, we have compiled a troubleshooting guide to help you get rid of the error in no time. The article will help you understand QuickBooks Scan Manager not working or and will equip you with verified solutions to fix it.

Reasons Why QuickBooks Scan Manager Could Not Be Selected

Below, we have mentioned some of the possible reasons why QuickBooks Scan Manager could not be selected error is stopping you from scanning documents:

  1. The user’s scan profile is ineffective due to unknown reasons.
  2. The UAC settings are interfering with the scanning process of the QuickBooks Scan Manager.
  3. There are some problems with the installation files of QuickBooks.
  4. Some QB program files might be corrupted.
  5. The wireless connection of the scanner is experiencing some problems.
  6. The user is not using a TWAIN-compatible scanner.

Also Read: Simple Steps How To Set up & Use QuickBooks Scan Manager?

Points To Consider Before Eliminating QuickBooks Scan Manager not Responding Error

Before you move ahead with the troubleshooting methods, you need to check the following things:

  • Make sure to use a TWAIN-compliant scanner.
  • Test your scanner outside of QB to check if it is working correctly or not.
  • If the scanner is not working outside of QB, then the issue is with the scanner. You need to connect with an IT expert or scanner manufacturer for further resolution.

However, if your scanner works perfectly fine outside QB, then the QuickBooks Scan Manager not working error might be a result of some internal conflict. You should tweak some settings in QB to rectify the issue.

How To Troubleshoot QuickBooks Scan Manager Not Working Issues?

To resolve the QuickBooks Scan Manager could not be selected issue, follow the below-given methods step-by-step.

Solution 1: Delete the Scan Profile and Create a New One

You might be facing this issue because the file containing the user scan profile information is corrupted. This file is required while scanning documents through the QuickBooks Scan Manager. In this scenario, you need to delete the scan profile from the Scan Manager and create a new one. 

Here are the steps listed for the same.

  1. Open the QuickBooks Desktop application and click the Company menu.
  2. Choose the Documents option followed by the Doc Center.
  3. Select Scan a Document and click the old scan profile.
  4. Select Delete to delete the profile from the QuickBooks Scan Manager.
  5. Go back to the Doc Center and click the Scan a Document option.
  6. Click New to set up a new profile and add a name to the profile.
  7. Then, select Continue and configure the profile settings correctly.
  8. At last, click on Save.

Solution 2: Update the User Account Settings in Windows

There is a possibility that the User Account Control (UAC) is disrupting the connection between the scanner and the Scan Manager while running in the background. To tackle the issue, you must edit the UAC settings in the following manner:

  • Close the QuickBooks Desktop and press the Windows + R keys to get the Run Window on the screen.
  • Then, type Control Panel in the Run window and select OK to open it.
  • Once the Control Panel window opens, click User Accounts, followed by User Accounts (Classic View).
  • Now, select Change User Account Control settings.
  • Select Yes to continue if UAC prompts a message on the screen.
  • Now, you need to move the slider:
    1. Set it to Never Notify and hit OK to disable the UAC.
    2. Set it to Always Notify and hit OK to enable UAC. If UAC prompts for anything, click Yes.
  • Lastly, restart the computer.

Solution 3: Repair QuickBooks via the Windows Repair Utility

You can also face issues with the QuickBooks Scanner Manager if there are any issues within the QB program or the installation files of the Scan Manager. To resolve the issue, try to repair the program with the help of the Windows repair utility. But make sure to create a backup of your data file before running the repair tool.

Repair QuickBooks via the Windows Repair Utility

Read More: How To Connect QuickBooks To Database Server Manager?

Steps to Repair QuickBooks via the Windows Repair Utility

  1. To make sure that no other background process interferes with the repair, restart the computer.
  2. After the system restarts, go to the Control Panel and click Programs and Features.
  3. Select Uninstall a Program, and choose QuickBooks from the list of programs.
  4. Select Uninstall/Change and hit Continue or Next.
  5. You will find the Repair option; click on it and select Next.
  6. Once the repair is finished, click Finish.
  7. Restart the computer and update QuickBooks Desktop if any updates are available.

If repairing the QuickBooks application does not work, you should clean install QuickBooks Desktop. This might help to rectify the QuickBooks Scan Manager not working error.

Solution 4: Clean Install QuickBooks and Set Up the QuickBooks Scan Manager

When you clean install QuickBooks, it recreates the old installation files and renames the residual files and folders. This way, if the corrupted Scan Manager files cause the issue, then it gets resolved. Therefore, follow the steps for Clean Installation of QuickBooks using a dedicated tool for the same. Once done, carry out the below-given steps to set up the QuickBooks Scan Manager again.

Steps to Set Up and Test QuickBooks Scanner
  • Open QuickBooks and go to the Company menu.
  • Click Documents and select Doc Center.
  • Highlight your profile and choose Select.
  • Choose Scanner Setup Wizard under the Select Scanner window.
  1. Now, you must select the appropriate mode; typically, Normal Mode is chosen. But you can choose any mode as per your preference.
  2. After this, check the box against the Perform Tests option and hit Next.
  3. Select the test you want to run for the scanner and choose Next to start the test.
  4. Now check the box for the ‘Repeat this test in order to check all modes’ option. Hit Next to continue testing the other available modes.
  5. You can use the scanner after testing all the modes successfully.
QuickBooks unable to find scanner driver
QuickBooks unable to find scanner driver

If you still can not use the scanner and see the QuickBooks Scan Manager not working error again, move to the next solution.

Solutions 5: Switch for a Wired Connection Between the Scanner and the Scan Manager

The wireless connection might be experiencing technical glitches and causing connection issues between the scanner and the QuickBooks Scan Manager. So, you can switch to a wired connection by attaching a cable to the scanner to fix the issue. After shifting to a wired connection, reinstall the scanner and run the QuickBooks Scan Manager again.

Read more: QuickBooks Email Setup – Configure Outlook & Webmail in QB Desktop


This is how you can resolve the QuickBooks Scan Manager not working error. Hopefully, the steps mentioned above are easy to understand and follow. However,  if you are still stuck over the same issue and can not work with the scanner, we recommend you get in touch with our experts at +1855-738-0359. The QBProadvisors at Asquare Cloud Hosting will immediately assist you and help you resolve all your queries in no time.

Find Scanner Driver & Fix QuickBooks Scan Manager Not Working Issue
Article Name
Find Scanner Driver & Fix QuickBooks Scan Manager Not Working Issue
If you see QuickBooks Scan Manager not working message. And If can't select packing slip/invoices/bills/receipts documents. First, find scanner Driver & switch to a wired connection. Altogether to fix it, run clean install to set up scan manager if application has stopped working.
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Asquare Cloud Hosting
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