Fix QuickBooks Error Code 15106 with complete Solutions

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QuickBooks Error Code 15106 falls into the 15XXX error series. It’s an update error that occurs when you try to update QuickBooks Desktop. The error messages appear on the screen stating, Error 15106: The update program cannot be opened or, Error 15106: The update program is damaged

“Error 15106: The update program cannot be opened.”
“Error 15106: The update program is damaged.” 

When it comes to the root causes, the antivirus app you have currently installed on the system must have blocked the QuickBooks update. Apart from that, you mustn’t be signed in as a Windows admin user. However, not just two but multiple reasons trigger the error 15106 in QuickBooks. This blog covers the known causes of the error and some expert solutions. Read the blog till the end to help update QuickBooks successfully.

Why do I keep getting QuickBooks update error 15106? To resolve all such queries, get in touch with our experts by placing a call on Asquare Cloud Hosting Helpline Number

Reasons That Trigger QuickBooks Error Code 15106 in QuickBooks

Here are the two possible reasons for getting this error when updating the program:

1. An antivirus is blocking the update.
2. You aren’t logged in as the admin on the computer.
3. If the Windows User Account Control setting is set to high, it interferes with QuickBooks updates.
4. If you have installed the Web Root antivirus application on the system, it assumes the QuickBooks installer to be a threat and hence blocks the essential operations in Windows.

Top Fixes to Resolve the QuickBooks Error Code 15106

Here are some proven solutions advised by QuickBooks experts to fix the error 15106 effortlessly. Now that you have already become familiar with the reasons try implementing the solutions until the error is fixed.

Fix 1: Sign in to the Computer as an Administrator

Note: If you have a QuickBooks Desktop payroll subscription turned on, consider downloading the latest tax table after every step to keep your payroll info accurate.

Right-click the QuickBooks Desktop icon and choose Run as Administrator from the drop-down menu.

Now, update QuickBooks to the latest release. Let’s learn how to update QuickBooks with the solution below.

• After that, select the User Accounts and Family Safety option followed by User Accounts.
• Now, click on the manage another account option and enter the admin password whenever asked.

Fix 2: Download and Install QuickBooks Desktop’s Latest Release

Keeping QuickBooks up-to-date is a proactive move to make the latest features and product improvements available. Secondly, experts recommend updating the software whenever you encounter a QuickBooks error. So, let’s update QuickBooks following the steps below:

Step 1. Check If You have Installed the Latest Release

• First, open QuickBooks and press F2 (or Ctrl+1) to open the Product Information window.
• The Product Information window has valuable insights about your current version and release. See if you have the latest release for your QBD version:

Step 2. Run a Manual Update

Download the recently released updates:

• Open QuickBooks, head to the Help menu, and then select Update QuickBooks Desktop.
• Go to the Options tab, select Mark All, and then Save.
• Lastly, move to the Update Now tab, check the Reset Update checkbox, and then hit the Get Updates button on the screen.

When the update finishes, close and then reopen the QBDT. Then, select Yes to install the updates you have just downloaded. When the installation finishes, consider restarting the computer.

Note: If you see the same error message even after updating QuickBooks, go through the following points below.

• If you have an antivirus application installed on the system, consider implementing Fix 3 below.
• If you don’t have an antivirus installed on the system, jump to Fix 5 directly. 

Fix 3: Stop the Antivirus Application and Rename Folders

• Press Ctrl+Shift+Esc on the keyboard to open the Task Manager window.
• Go to Processes, then search for [ANTIVIRUS].exe. For instance, Spy Sweeper.exe.

Note: In case you get an error, uninstall the antivirus application from the system.

• Choose End Process.

Rename the QuickBooks update folder following the step-by-step instructions below.

• Press the Windows key+E to open File Explorer.
• Go to C:\Program Files\Intuit\QuickBooks(year)\Components.If you are a 64-bit user, go to C:\Program Files(x86)\Intuit\Quickbooks(year)\Components.
• Right-click on the download qbXX folder, then choose Rename. XX in downloadqbXX denotes the year of QuickBooks—for instance, downloadqb19 for QuickBooks Desktop 2019.
• Lastly, add .old to the end of the folder name—for instance, download qbxx. old.

Now, the next step is to update the QuickBooks Desktop again. You can refer to Fix 2 for the same.

Fix 4: Change User Account Control in Windows

UAC helps improve security for all users. Its primary purpose is to protect the computer and minimize exposure and attacks on the operating system. Let’s see how to change the UAC settings step-by-step.

Note: In order to resolve the QuickBooks Desktop errors, you may be required to turn off UAC. However, it’s highly recommended that you turn it back on for security measures.

• Press the Windows+R to open the Run window.
• Type Control Panel into the search bar and press Enter.
• Select User Accounts followed by User Accounts (Classic View).
• Select Change user account control settings. Also, if UAC prompts you, select Yes to proceed further.
• Set the slider to Never Notify and hit OK to turn UAC OFF.
• Lastly, restart the computer.

Fix 5: Install or uninstall QuickBooks in Selective Startup

If you are unable to install or uninstall QuickBooks on the computer, consider switching to Selective Startup and try again. Let’s learn how to install and uninstall QuickBooks Desktop in Selective Startup.

Before you begin, ensure a couple of things:

• First, you must create a company file backup.
• Secondly, keep a copy of the QuickBooks Desktop product and license info.

Solution 1: Switch to Selective startup

Switch to Selective startup to make sure no other apps become a hindrance in your way.

• Press the Windows+R keys on the keyword to open the Run command.
• Enter ms config, then hit OK.
• Select Selective Startup and Load System Services in the General tab.
• Move to the Services tab, then select Hide all Microsoft Services.
• Choose Disable All and Uncheck Hide all Microsoft services.
• Choose Windows Installer from the list of services and then hit OK.
• Select Restart on the System Configuration window.

Solution 2: Uninstall or install QuickBooks Desktop

• Consider re-installing QuickBooks Desktop. See Fix 6 of this blog to install QuickBooks desktop again.
• Press the Windows+R keys to open the Run command.
• Type ms config, and then hit OK.
• Select Normal Startup in the General tab and then hit OK.
• Select Restart on the System Configuration window.

If this doesn’t resolve the issue, move to the next solution below.

Fix 6: Clean install QuickBooks Desktop

When you install QuickBooks Desktop again, it renames your QuickBooks folders to fix company file issues. Secondly, when you reinstall QuickBooks, it doesn’t affect your data at all. Let’s learn how to Clean and Install QuickBooks Desktop from scratch.

Prerequisites:

• Firstly, consider downloading the installer suitable for your version of QuickBooks.
• Secondly, ensure that the license number is ready. If you have purchased it online, you can easily find it in the purchase confirmation email. Alternatively, you can find it in the original package.

Solution 1: Remove QuickBooks Desktop

• Move to the Windows Start menu, enter Control Panel in the search bar, and open it.
• Choose Programs and Features or Uninstall a Program.
• Select your version of QuickBooks Desktop from the list of programs you want to remove.
• Choose Uninstall/Change, then Remove, and then hit Next.

Note: If you don’t see this option on the screen, sign out and sign back into Windows as an administrator.

Solution 2: Install QuickBooks Desktop again

Install the QuickBooks desktop when you are done. QuickBooks automatically installs the new folders and rename the old ones.

Hopefully, this troubleshooting solution has helped you get rid of the error. Unfortunately, if the same error still persists, you should consider moving to the next solution.

Fix 7: Uninstall QuickBooks and then Rename Installation Folders Manually

• Uninstall QuickBooks once again and follow the steps to display hidden files.
• Go to the Windows Start menu and enter File Explorer in the search bar. Then, open it to continue.
• Locate and open the QuickBooks folder that holds the company files. This folder is usually found in one of these locations:

1. C:\ProgramData\Intuit\QuickBooks (year)
2. C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
3. C:\Program Files\Intuit\QuickBooks (year)
4. 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)

• 4. Right-click the folder and choose Rename.
• 5. Include “old” at the end of the folder name. This stops QuickBooks from opening it when you reinstall.
• 6. Lastly, reinstall the QuickBooks desktop.

Fix 8: Run Reboot.bat. And Update QuickBooks

Let’s run Reboot.bat. and then consider updating the QuickBooks application again to get rid of the QuickBooks error code 15106.

• Run Reboot.bat. and restart the computer and then open QuickBooks Desktop.
• Choose Install Now if you are prompted to install an update.
• If you still can’t install the update, delete and download the update again.
• Exit QuickBooks Desktop.
• Move to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components.

Note: xx notifies version number of QuickBooks Desktop. For instance, QuickBooks Desktop 2020 is DownloadQB20.

• Open QuickBooks Desktop, go to the Help Menu, and select Update QuickBooks Desktop.
• Move to the Update Now tab and then check the Reset the Updates checkbox.
• Choose Get Updates to re-download the updates.
• When the download is completed, close and then re-open QuickBooks Desktop.
• Select Install Now on the QuickBooks Desktop Update Service window.

You can refer to this blog that covers effective troubleshooting solutions for the QuickBooks 15XXX error series. However, before troubleshooting the 15XXX series error, you first need to configure firewall and internet security settings.

Conclusion

Hopefully, the troubleshooting solutions mentioned in this blog have effectively helped you resolve the QuickBooks Error Code 15106. Additionally, you can now update the QuickBooks desktop to the latest release. However, if the concern remains or you have any queries, contact our QuickBooks experts by dialing +1855-738-0359

FAQ

Oriana Zabell

Oriana Zabell, a professional cloud engineer, has over three years of experience in desktop, online QuickBooks support and troubleshooting. She is currently working as a cloud hosting consultant with Asquare Cloud Hosting. She loves to read and write about the latest technologies such as cloud computing, AI, DaaS, small businesses, manufacturing. When not writing, she is either reading novels or is indulged in a debate with movie fanatics.

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How to fix QuickBooks Error 15106

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QuickBooks Error Code 15106 falls into the 15XXX error series. It’s an update error that occurs when you try to update QuickBooks Desktop.

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Oriana Zabell

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Asquare Cloud Hosting

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